Excellent customer service. We have had all 3 of our cars serviced at this location. Very friendly and work was done in a timely manner.
It keeps having issues!!!!
by Chris C from Battle Ground WA
January 3, 2019
I'm just going to list the issues. E-Brake cut wiring harness, garbage tires only lasted 17k miles, massaging seats malfunction, rear lift door works when it wants, the wind shield dressing left and right side cracked and they replaced it. Today the driver side window dressing flew off on the highway at 65 mph. Back fires when I punch it, transmission slips while going up hill. They did some recall repair while getting my oil changed and now my airbag light goes on and off. This was supposed to be a great SUV and it's completely garbage. This is the 2017 Limited 3.5 Twin Turbo model LEMON.
All around great team to work with. I enjoyed the conversations with Jason V and Carter. It was my first time at this dealer and I will make sure to come back.
by GradyE from Cleburne, TX
January 7, 2019
Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!
Just bought a used car with Jefferson and can’t say enough about them! Israel Pruitt took care of me from start to finish and made me feel comfortable about purchase. No pressure sales here or funny tactics. Fair pricing also. Would like to buy from them again next time I’m in market for car
Very beautiful and room SUV.
by Daveww from Woodbridge, Va
January 5, 2019
The Ford Explorer Platinum has a very beautiful exterior that has the look of a true SUV not a roller skate like some of the SUVS out there.
Great customer service prompt repair and kept well informed
The worse car I have owned
by Jackie from El Paso, TX
December 5, 2018
I am beyond disgusted with all the problems I have had. The first wk I got I noticed the door alignment was not right, then there is a weird sound that comes on when the ac is on but it doesn't always make the sound. The battery had to be replaced after 2 yrs and the horn also went out after 2 yrs. Now tonight a fan will not shut off so I had to disconnect the battery cable. I am the only owner got it brand new but I feel I got a lemon.
friendly, knowledgeable, answered questions, flexible on delivery
New to us
by JoeBob from Weiser, ID
December 7, 2018
My initial reaction after owning it for a week is that the 2012 explorer is a drivers' car. It is a comfortable ride, but you do feel the road. The seating is comfortable and roomy in the first two row. Third row seating is not for big people. The second row seats 3 if the middle person is a small child. The electronics take a while to get set, but seem good once you figure out how to use them all.
Looking for a very particular truck. Bob Benson was the only dealer of 6 I talked to willing to go get it at the price we agreed to. Picking up my new F250 Friday. Awesome job - Thank You Bob and staff!!
Best SUV I’ve ever owned!
by Watkins3d from Los Angeles, CA
November 27, 2018
This black 2017 Ford Explorer is an amazing vehicle! Drives with ease, comfort and power when needed. Enough space to pack a family of 7!! Beige interior with separate front and rear AC controls.
I am disappointed in the lack of storage space in the front seats. The paint scratches easily. Future designs should include a place to put a box of tissue and other necessities. The glove compartment is too small. The car is very comfortable and I really like it other than storage and paint.
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
I had the ABSOLUTE BEST customer service that I have encountered in a long time with any car dealership. The staff was friendly, I did not have to wait a very long and they knew exactly what they were doing. I will definitely be a long time customer with this dealership.
Waste of money for pricy limited model
by Charlie from Franklin, Wi
November 20, 2018
Car was delivered with outdated data loaded into navigation system, and for customer service advised to use cell phone instead. Smell of catalytic converter in passenger compartment due to design flaw and spent numerous times at dealer for fix, but it still stinks during rapid acceleration. Factory installed tires (Hankook) are junk after 25,000 miles.
After finding a few cars that I was interested in at this dealership, I phoned and had a very pleasant conversation with a non-pushy sales agent. I drove 110 miles and they expedited my purchase with ease and clarity. They gave me a fair price on my trade-in and on the purchase vehicle. Friendly, professional, and fair traders is how I would describe my purchasing experience.
Fits my family's needs
by TimandTrisha from Hopkinton, RI
January 2, 2019
The Explorer is great car with enough room for my family. The features in the car are awesome. Very comfortable ride. Would highly recommend the Ford Explorer.
Started with a 1955 35 Ford coupe, first car, when I was 16. 5th generation came along and the fastback was looking good. Purchased a 2014 Mustang-Demo. 8 Months later drove by Billy Cain Dealership and there sat a 2015 50 year limited edition package in race red so I traded my 2014. I love all the new technologies and new body style. I've always had fast Fords in my heart.
Love My Explorer!
by Stephleigh from Leawood, KS
January 2, 2019
I use this vehicle for so many things! From work, carting materials around for training and workshops, to hauling my kids and their friends to and from activities, to hauling my daughter's wheelchair and/or walker when she needs it-- the Explorer does everything I need it to do in perfect comfort, smooth ride and style. This is the second Explorer I have driven and this time we went with the Platinum package. It is insanely luxurious from the seats with built-in massage to the ability to change the color of your ambient lighting-- Ford has thought of it all!
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
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