Bought our first trailer a few weeks ago from Berkenkotter Motors. By far one of the easiest buying processes ever. After showing us a few models and listening to our wants/needs they helped us find the best fit for our lifestyle. Since we are first time trailer owners we have had many questions, concerns, and figuring out to do. Wade and Eddie have helped us every step of the way. From walking us through every button, valve and switch to even helping us de-winterize and turn on all our water valves. Couldn’t have asked for a better experience!
My purchase from Sterling automotive and Ryan was the best experience I have ever had. Zero pressure, zero price haggling, was able to drive any truck I wanted. Ryan was able to answer all my questions about each truck. It’s nice to know I have an honest place to buy my next vehicle.
Bought another vehicle from Berkenkotter, Greg Wolaver did a great job of meeting our needs and exceeding our expectations! Our family has been buying cars from Berkenkotter for over 20 years and have had great experiences every rime.
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 3, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
Friendly experience and never pushes me away if I don't make a appointment. Recommended what my car needs by the book no scarce technics. Also fixes my car in reasonable circumstances never wait to long.
Steev was delightful to work with and made the process of buying a new car pain free. Definitely felt he was looking out for our best interest and was honest and strait forward. We would definitely refer friends and family to him for the purchase of a new car.
Brought my 2015 Fusion in for a couple of recall issues, which were successfully resolved. However, the low tire pressure notification light was lit and yet that issue was not addressed by cheicking/inflating the tires. The light is very big and cannot be missed (and they also commented on tread depth). Disappointed as I see this as a safety issue as well as an item that sould be addressed regardless.
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
Every other dealer promised to get me in a vehicle with short job and residence history.. I explained to Alma and sussy how my I needed a car and they tried so hard !! (Especially Sussy) to get a deal going for me ..she went above and beyond and I wasn???t even there for long!! No one wanted to give me a chance and she did!! I will be sending anyone I meet to her !!
The staff that I dealt with was friendly and knowledgeable.
....after a great test drive and a review of some cosmetic issues I went home to assess the pros/cons of this. I followed up the next day via email with several questions and never heard back from them....
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