Used Ford Focus for Sale in Highland, IN

First of all, this is my 4th new car purchase at Thomas KIA. My Optima Hybrid was in the shop and I received some very unfortunate and unexpected news about the transmission which would have resulted I'm a $4600.00 repair for a sealed maintenance free transmission. Upon hearing that news from Kim and Neddy I determined I needed a new car. Kim introduced me to John over the phone. I explained to John my very specific needs. He emailed me some suggested vehicles right away and explained by the time I would get there he would have options and cars all lined up for me. Kim had even offered to have someone pick me up to assist with the process. I am no nonsense and do not like the car buying process at all and that offer was a nice touch. John was fantastic. He was ready with cars that matched my needs and was able to answer my questions. John was matter of fact which was perfect for someome like me. No BS. He was friendly and courteous and did what he said he would do. While there I was greeted with smiles and handshakes from Kim and Neddy. When the day was done I ended up with my 2019. I didnt get the price I wanted..I'll be honest but I needed a car. I feel I paid too much as they did not take a penny off the sticker for a loyal customer but the manager knew I was desperate. Despite that, the service team of Neddy and Kim have kept me buying cars there...now we can throw John in the mix. Great job to you guys (and Tracey). Finance guy needs to learn how to talk to people as at 48, I am clearly not a child and don't appreciate being laughed at like I am stupid for not taking his extended warranty. Have someone else with some respect call me back and maybe I'll buy it. Fantastic job Tracey, Kim, Neddy and John. Hope this one lasts even longer than the last.

I love the comfort and look of this car. It is perfect for what I need! It has all the "hands free" features which I love.

Having lived in the area for many years, up until this past week, we have not had the pleasure of purchasing from this dealer. We stopped by on a Saturday and were immediately greeted by the GM, Tony, who then introduced us to our sales person, Vince. We had some specific requirements for a used vehicle, including price, features and mileage. We were provided a couple of potential used Mercedes and decided to drive a 2015 C300 4Matic. The car drove like new, with most of the options that we wanted in our next car. Usually, at this point, this is where the fun starts. You know the drill. Negotiating back and forth, discussing trade in values etc. This was no different at Napleton. However, the big difference is it was obvious they wanted to sell a car and, of course, we wanted to buy one. After finally agreeing to an acceptable price of the vehicle, along with a reasonable trade in value, we were ready to complete the transaction, and pickup the car later in the week. To our pleasant surprise, they allowed us to take a loaner home, we left the trade in, and made arrangements to pickup the car later in the week. All in all, a smooth, easy transaction. The way buying a luxury automobile should be. While I am leaving this as a 5 star review, if 1/2 stars would be available, I probably would have given Napleton 4 1/2 stars. Why? One thing and one thing only. During the negotiations, the salesman will discuss with the GM pricing etc. He then returns with an "itemized" cost breakdown of the purchase price. This of course includes the obligatory "dealer documentation fees", which I have come to accept. However, there is a very vague line item on this cost sheet called "accessories". When I think of accessories, I think of additional after market add-ons. In this case, the only thing being accessorized is the dealership's profit. The $900 "accessory" charge could not be really explained, except to say that is is for something related to dealer overhead. While this ultimately was excluded from our pricing, my concern is that someone who is less informed or someone who is a neophyte at purchasing a vehicle from a dealer, would think that this is a required, legitimate fee. Napleton Executive Management: The above "accessories" fee diminishes the customer experience, proves that even with a luxury brand, your clientele is still subject to old school dealership tricks. And, generally disrupts an otherwise perfect customer experience. With all of that said, let me be clear. Napleton is a class organization, with quality people, fair prices and willingness to do what it takes to put you in the car of your choice. I highly recommend them. They will be my first point of contact whenever I am in the market for a car again and I will make sure that my friends and relatives also know that they should visit Napleton in Schererville for their new and used car needs. Hats of to Vince, Tony and Tracy for a job well done!

I love the comfort and look of this car. It handles the mountains very easily. That is a huge plus where I live. I recommend this car.

My engine on my Dodge 2012 went out and I needed $4500 for repairs. I had already spent $630 for the month for car rentals while my car was down. I still owed $9000 on my car and it had 138,900 miles on it too. I was perplexed in trying to decide should I repair my old vehicle because I didn???t know if it could be traded in with the repairs needed. Adam contacted me because he was made aware of my situation and how much I had been spending for a car rental . I came into the dealetship and we discussed some options. I miraculously got approved at the dealership for a Brand New 2018 Dodge Journey with only 15 miles on it with no money down! My car note is $289 more than what I was originally paying and I have GAP protection too. I no longer have the worries of getting the repairs done or the $9000 that was owed on the car. The dealership took car of everything! God used Adam to perform a miracle and save the day for my family and I! Adam was very kind, considerate, detailed and compassionate while servicing me for this sale! May the blessing and favor of the Lord be with and overtake you and Eric Littleton for what you have done! Sincerely, Mrs. Richawn L. Randall

I love the brakes and the take off. it is a smooth ride and does not feel like a small car. The trunk is small but serviceable but the overall look is sporty.

Greeted immediately and all staff was very friendly and knowledgable!!!! Entire facility was very clean, fresh coffee, prompt service. exceeded my expectations!!!!

This car is very helpful at driving to work. it is easy to drive, good on gas, easy to take care, and fixing. I like its performance.

While traveling to Cleveland the day before Thanksgiving, our Veracruz died on the I90 turnpike in the middle of the night and was towed to Webb Hyundai. Jim and Rich in the Service Department were absolute lifesavers and made it priority to get us back on the road asap. The repair (a bad alternator) was very reasonable and service was exceptional. Without their help (Nico too), our holiday would have been ruined. Everyone involved went above and beyond and treated us like family. Many many thanks to them all. Webb Hyundai is simply outstanding!!

The car was designed on a Euro model so to speak, Seems very continental, great engine, ok gas mileage, comfortable and seems to be more expensive than it is. Only "repair" issue was water pump covered by warranty, Definitely the manual was the way to go, easy to shift and fun driving, but my alternative reason was that everyone seemed to be complaining about the dual clutch auto which had issues of reliability but also drivers unaware of how to actually drive a dual clutch car. The main complaint is the fairly large number of recalls, the latest is for a faulty computer reading of the gas pressure valve which can leave it stuck and collapse the gas tank and even make the car inoperable, Still waiting for a letter when I can get it fixed. Never had a car failure due to a recall issue, but a pain in the derriere to have to take it in for them. Overall, got the car new for 11K so a good deal in the end for me. Once the bugs are handled, if you buy the manual you'll get a pretty fun cheap ride that serves most purposes,

Reliable place to get used car. Nice management and service. The manager Ahmed is so nice. And a mechanic over there is so good. 5 stars without hesitation! I bought Nissan for the best price in market. ¿

First off I would just like to say for all of the people complaining about the auto 6spd, this transmission is very unique. Its actually a manual transmission, It has a dry clutch pack and no torque converter. The shifting of the gears and clutch are just automated. I have seen so many complaints about it being shaky taking off from a dead stop but Ford says it's normal. You have to drive this car like a manuel, taking off from a dead stop you cannot baby the throttle. You have to blip the gas and roll into it just like you would in a normal manuel car. Again since it's a automated manuel when you are slowing down it uses engine breaking very effectively I may add. Breaking last seconded the computer disengages clutch so it's in neutral at thw mercy of the breaks. This transmission has adaptive learning so it watches your driving habits. When you baby the throttle consistantly from a dig so many times the computer learns that behavior and that's why the jerkiness happens. You cannot baby this car, for at "automatic" trans it sure is rev happy. My gf will drive it for awhile and it will start doing that bc she babys it. When I get into it I'm trying to drive it how I know it wants driven but its confused bc it knows my gf's driving habits. You can make it learn new habits driving it for awhile it will re-adapt back to you OR from a 10mph roll you pin the pedal to the floor till it hits 100. Everytime I do it the car is so much more peppy afterwards, throttle is more responsive, doesnt shift till abt 4500 instead of 2500, just feels more torquey and it stops the jerkiness it has learned from someone else. This car is a blast to drive once I researched how it likes to be driven, i must say its definitely a one of a kind driving experience. Because of the sophistication of the "automated manuel" transmission, when you buy this car they REALLY REALLY should educated people on how exactly this transmission works!!

Drive Motors exceeded my expectations in every aspect of my new automobile purchase! They were professional, patient, honest, and reliable. I love my new car, and I truly thank Ralph and Jay for making it a smooth and seamless process!

I love this car. I have the Titanium hatchback and it is super sporty and fun to drive. The interior is comfortable and everything is perfectly located for the driver's convenience. The push-button start and keyless entry mean no more fumbling for keys -- just leave them in a pocket or purse and go. Sony stereo sounds excellent with a subwoofer in the trunk. You can't go wrong with this model.

My services was amazing today!! The staff could be more friendly. I was looking at a car on the show room floor and the man who sit next to the cashier didn’t bother to ask if I needed help, he not a friendly guy at all.

The car is comfortable for everyone in my family. It has enough room in the back for my kids to sit and not be squished. Its really good on gas.

I went down there initially on a Saturday , and was surprised that were closed Saturdays? Went down a second time, and was impressed with quality of the inventory. Very helpful and courteous. and purchased the car that I had been looking at.

This car is stylish, comfortable and fun to drive. The miles per gallon are superb, it runs smooth and quiet. The inside is up to date with heated seats, MyKey, rear backup camera.

Great place I live 45 mins away and its the only place ill go to ,I dealt with Cliff Hensley and Bill Kasanitz.....i hope thats right if not sorry Bill.They were great and so is the finance dept .I shopped at a few before i made the trek and it was so worth it ,its the only dealership that told me my fathers Z plan was better then rebates they gave me respectable trade in value and for not having the greatest credit a very easy purchase ,this place gets it !! Nobody wants to sit in a dealership for hours or leave not feeling comfortable ,Not the case here in out in about 2 hrs went from my 15 to a nicely equipt.18 F150 and loved it ....Ill be back for my wifes Bronco soon

This car is a very reliable car, with good acceleration and good brakes. It includes cruise control and a backup camera. It is very cheap for its quality.

I called on a Navigator that they had in stock. I was an hour away, but he sales manager told me that the car may have an engine problem and they are taking it offer the lot. I was happy that they did not make me drive all the way out there and try to flip me in to something else.

We bought a brand new and amazingly good looking inside and out 2014 Focus Titanium. The car was for my wife. She drove test the car. She fell in love and we took it. BIG MISTAKE! I drove it for the first time one week later and realize immediately what a defective dual transmission this car possesses. I think, the best way to describe it is like “having a teenager learning how to drive a standard shift transmission car for the first time”. When you start driving slowly from any stop, the car shakes in a jerky motion six or eight times before shifting. Every speed shift you can “VIOLENTLY” feel it, and occasionally a loud clank can be heard out of nowhere. All of this happens in Auto or Manual mode. In slow or fast speed. Don’t try to pass another vehicle because when you try, the transmission will shift 3 to 4 seconds after you press the accelerator. Three weeks after we acquired it, I took it to the Ford dealer. The technician drove it. The Service Manager drove it, and they both agreed that this transmission is a royal piece of $#!+, BUT, they can’t do anything about it because Ford Motors Co. says IT IS A NORMAL BEHAVIOR IN THIS CAR. They printed what Ford says and gave it to me. In it, acknowledges everything I mentioned but arguing that is perfectly normal. Normal in a car that just came out of the oven? That is BS! We tried to return the darn vehicle and the depreciation in five weeks made it impossible to afford. Now we’re stock with this beautiful car, which, other than the transmission, it is amazing. Sad to see how FMC mocks his customers, and don’t take responsibility. In 2017 we bought our 11th new car. A Chevrolet Malibu LT with dual transmission. Boy! What a difference. One of the best cars we have owned. Imagine that the transmission doesn’t exist. You can’t feel the car shifting at any speed. No more Ford for us.

I became familiar with Oak Lawn Toyota last December when my daughter purchased my 16 year old grandson his first car in December 2015. She raved about the excellent customer service she received from John Beris. She said he was knowledgeable, honest, efficient, professional and he had provided the best customer service she had ever received. She said, John realized the magnitude of the moment for her buying a car for her son and even took a picture with my grandson handing him his first set of car keys to his "2004 Toyota Corolla S". I heard about Oak Lawn Toyota a second time, when my daughter was in the market for a new truck in May of 2016. Because of the excellent customer service she had previously received, she went back to Oak Lawn Toyota. She said it was like dealing with a member of the family. He took great care of her, and again was the ultimate professional and provided phenomenal customer service. My daughter left very happy in her "2015 Toyota Rav 4". So it was only right when I was in need of a new car this month (August 2016), I immediately called my daughter up and asked her if she could take me to Oak lawn Toyota. She stopped at Oak Lawn Toyota and told John she would be coming back with her mother and when we arrived John met us at the door. He was extremely nice to me. While we were there on Saturday the power went out and it wasn't expected to be back on before close of business so John said we would have to come back to finish the process on Monday. He called my daughter on Monday, just like he said he would and when we arrived back at the dealership, John was ready to service us immediately. And because my daughter bought a car for her son, herself, and now I (her mother) was buying a car (3 cars in less then a year), they put a remote starter on my car at no charge! My newly purchased car would not be able to be serviced to add the remote start until the following Monday. Rob came to my house on Sunday, picked up my car and left me a loaner car (a 2017 Toyota Camry), drove my car back to Oak Lawn Toyota on Monday, had the remote starter put on my car and drove it back to my house Monday night. I am sure he was exhausted from work, but he took the time to show me how to work the remote starter, made sure I understood and then he took the loaner car back to Oak Lawn Toyota for me...talk about OUTSTANDING CUSTOMER SERVICE!!!!! It doesn't get better than that. Thank you Oak Lawn Toyota for treating us like family...my grandson, my daughter and I will be forever appreciative of your kindness.

I bought my Ford Focus se flex fuel in 2016. I bought this vehicle as a rideshare vehicle. I drive this car 24/7 almost, pretty much non stop. Current mileage is 139,000 miles, still rides nice and mpg is 31.0. 90,000 miles the clutch in the 6 speed auto trans and even outside of the warranty Ford still replace it for free. I have only had to replace a upper oxygen sensor, evap tube/valve. Iam very happy that the focus has been this reliable. Iam sure with the mileage iam about due for a alternator or a water pump but that is normal, I love this car and its a testament of a rideshare driver who puts 500 miles a day in all traffic conditions that the Focus is a great vehicle and very reliable. Ford guy for life.

I had a scheduled appointment for routine service (oil change, tire rotation, etc.). Unlike other dealer service departments I did not have to wait in a long line of cars before checking in - I was able to pull right in. The facility was clean with plenty of comfortable seating, complimentary Keurig coffee, and Wi-Fi.

Perfect size for me. Loaded with all the cool new feature - sunroof, Bluetooth, heated seats and steering wheel. Excellent gas mileage. Loads of storage in the trunk.

I would like to send a big THANK YOU to Chris in the Service Department. We just bought a 2012 ACADIA bought the extended warranty but it did not cover the rear hub bearing because my vehicle is front wheel drive. Chris tried to get them to cover it but they wouldn't. I even called to reason them and they told me that Chris tried they are going to pay for the repair. Silver Auto will get all my repairs because they have staff that stands up the customer. Thanks, Linda

I bought a 2014 with 47.ooo and had it 2 weeks and the double clutch went out and now the Ford dealer has it, I hope they fix it and it will last

I was only looking for a car with a Carfax report and this place had them. Online they have a good selection of cars. I did my homework online before going in. Before walking in I already knew what I was looking for (I had narrowed it down to two cars). From the time I walked into the dealer to the time I left, I felt welcomed. Everyone was nice and answered all my questions. My salesman, Siggy listened to all my requests and concerns. He was very helpful. I would recommend this place to anyone looking for a car.

This car has been nothing but reliable and road worthy. Brand new brakes and tires as well as semi-synthetic oil changes recently done. Air and Cabin filter changed first week of April. Car is ready to go to a new owner.

This is the 3rd vehicle I have bought from this dealership and the third vehicle I bought from the salesman Joshua Miller. 1. Josh is a very friendly guy and will always try to get you a good deal on what ever you are trying to buy; as he did for the 3 cars he sold me. 2. the dealership usually always has deals going on and are always willing to make time to help you with a sale and find a affordable car. 3. Dennis Reilly is the finance guy that help me out on my third vehicle (2018 Malibu) he was very helpful and was able to get me a even better deal I originally had before I went in to sign papers. All together it is a good dealership and good people and I would say I had a great overall experience. will purchase my next car from this place.

This car has been awesome for me...great travel car that has handled mountain driving, light snow, mud and heavy rain all extremely well. The seats lay flat so storage is ample and access easy with a hatch. Very sporty looking too! My shepherd Romeo also approves!

By far the best dealership I've been too. It is very rare when you come across a salesperson that's honest and has great work ethic; and that is exactly what I got from Matt! I simply told him what I was looking for and gave him my budget on a Tuesday afternoon and come Wednesday morning I not only got my vehicle but it was delivered to me. Now that's great customer service! Bob (the finance manager) came across some difficulty when it came to my credit but that didn't stop him, he came through for me and I am extremely grateful. They did not try to pitch another vehicle (like every other dealership did) but instead did their best in getting me approved for the vehicle I wanted. Matt and his team were honest from the beginning and its because of that honesty and hard work that my experience was a great one. Thank you Chicago Fine Motors!

The Ford Focus is good overall car especially when saving gas, it’s also good car for a little family and the exterior is really nice

By far the best experience purchasing a vehicle. We came in just browsing, with a lease about to expire. We love the Kia product, and decided to go hybrid. Trajce walked us through everything and was very attentive without pushing. The Niro is an amazing vehicle. We couldn't be happier.

Excellent ride.. Very comfortable and safe car!! Extremly reliable.. Sleek and sexy but very very durable! I would buy this car over and over as I am loving It!!

My Salesman, Sal was wonderful and so pleasant to deal with. He was very patient and explained everything so very thoroughly! I have a young toddler and everyone understood my unique needs and did everything to accommodate me.

got the SE model with the 5 speed tranny, handles great, great acceleration , comfortable on the long haul, gets up to 40 mpg highway, 33 around town, only drawback is trunk space but it fits golf clubs, suitcase and full size cooler.

Windy City Motors was exceptionally helpful in offering an ample selection of Cadillac Escalades to choose from. The sales staff responded promptly to all questions, and were equally quick to offer solutions to additional items requested on the automobile we selected.

Sporty and safe... even my kids think it's cool! I'm very happy with my new car. I am glad I got a car that was leased for only 3 years. Great value, low mileage and such a great overall value!