Cris Myers was amazing! He was not pushy and did not put pressure on me to buy. He answered every question I had. I would come to him to buy another car any day. I highly recommend him to buy a car from.
I came in for an oil change and decided to speak with Tyler (Eastman) since my lease on my CS-5 was about to be up. I planned entirely on returning the car and purchasing an audi. He spent time explaining the value in staying with Mazda and showed me the fully loaded Cx-9 (2018). He did such a great job I signed a new lease on the car right then. He had me in and out quickly (as I wanted) and made everything easy and clear. He's a great guy, I trust him and because of him I am happy to stay with Orem Mazda for continued service.
A good or bad experience with any business a lot of times depends on how well prepped you are for the transaction. Given I do doc prep / review for a living and was thoroughly prepared for anything they might need, I did not have a negative experience with LHM. All Sales /Financing / Service Contracts were honored and I am happy with my purchase. If you do decide to purchase there have your employment history, pay history, references, LOEs and anything else they might need ready before you decide on a vehicle. Keep a log of all correspondences for reference and go with the flow. If you do that, your experience with LHM I believe will be hassle free and you'll walk out of there with the vehicle of your choosing.
I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
Bought a new car today and it was the smoothest experience I've ever had doing so. Jake was in communication with me from the time the car was on the truck on its way to the dealership, notified me when it arrived, and was patient with us throughout our test driving the car for over an hour. Then he took care of all the financing while I was at work so all I had to do was show up and sign. If they have the car you want (or can get the car you want), I wouldn't hesitate to give them a chance.
Brock and his entire staff were amazing! They welcomed questions and were able to answer all of them. Brock and I reviewed the available RAV4s and then reviews the carfax of the one I was interested in. We discussed price and trade in value w/o the least bit of pressure. It was a discussion compared to a huge dealer I was at earlier in the day where I felt like I was held prisoner until I bought a car. With Brock and staff it was an enjoyable experience!
As my husband and I have been working towards getting a car for our new family, I was incredibly impressed with the two people I worked with, Mat Bishop, and Mat Spencer. They were patient with me. Were willing to work with me over the phone, and even have clarity about their out the door prices. This dealership was amazing, and even though they didn't have what we wanted, they helped us know their options and were super kind.
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