Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
Found car using Cars.com. They responded promply and we negociad price and made deposit over the phone. I flew from NC to OH to pick up car. Car was ready when I arrived and I drove can back to NC. No issues. Great buying experence.
Very pleased with decision to look at Kings Kia. Rachel in sales was great to work with, very knowledgeable and provided fantastic service. Dealer was very fair in pricing. Would do refer to others and do business again in the future with them.
I had the greatest car buying experience one can have. My wife and I leased a couple of CX-5???s. It was a ???no hassle??? purchase and the Dealership professionals were great! I want to thank Whitney Lambert, Mark Malone and Kris Miller for their support and service. They went above and beyond to make leasing these vehicles easy. I highly recommend this dealership if you are contemplating buying or leasing a nice vehicle, Kings Mazda is the place to go!
I lease and was in on 11/29 to see my options on getting into another vehicle. My previous lease was a 2016 Ford Escape and I ended up getting a 2018 Ford Escape. I had the pleasure of having David Giese help me and he met all my expectations. He understood my needs and made sure I walked out of the dealership with the best deal possible.
I hate buying cars! It can be such a hassle. Luckily, I had a great experience when I leased my new CX-5 from King Mazda. The service was excellent and the staff was very professional. Thank you Whitney Lambert, Mark Malone and Kris Miller for making things easy. Go to Kings Mazda for a great deal and great service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
I appreciate when people work hard, they do over there at Frontier. They got on my request and called back! I was looking for a car, and it was funny how often you don't get calls back like you'd expect. These guys really do want to earn their business. I also feel I got a good deal on my Expedition. Nice car, good price, good people. Nice experience.
I am a very loyal buyer and decided to switch to Zimmer for my purchase. Decision so far is great - the entire process was much better than expected. The entire staff including Charlie Bisang, Shawn Moore and Tony Fritsch was fantastic! They were all friendly, courteous and straight forward. Highly recommended!
Geiger and Mark Zinser made it quick and easy to purchase my new Edge, very happy with my experience at Cronin! I have purchased from three different dealerships in the past and Cronin has by far given the best customer service!
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