Leo was my service writer and he always takes his time making sure I under stand what work is going to be preformed Leo a true professional and I can't say enough good things about him thank you Bob Hebert
Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Josue and CJ - calm, patient, and willing to work with you
by rleeman86 from DealerRater.com
December 1, 2018
My experience at Ford Empire in New Bedford was easy due to the service from Josue and CJ. They both were welcoming, listened to what I really was interested in, and got a deal done! The family will use them from now on.
I got my 2013 Ford fiesta with a great sales person JOSUÉ CARCHIPUENDO very nice guy treat you like family if you need someone that speak spanish he is the right person asnwer all your concerns could not happier has a great experience 100% recommended
I had an unexpected serious issue with my Ford and they were excellent in taking care of it! They took care of things in a timely manner, made sure I had alternative arrangements for getting around while my car was in service, and made the whole experience as good as could be given the circumstances. I highly recommend them and I truly enjoyed the experience (who can say that about the hassle with unexpected car troubles!).
I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I was Skeptical. Change is uncomfortable. Needless to say, when I went in for service on my car, my skepticism was extinguished. There were still some familiar faces there to welcome me and I met some great new people. The service was excellent and thorough. A few weeks later I went back to purchase a new vehicle. It was refreshing to experience a sales staff working as a team. Sometimes... change can be good. Thank you to everyone at Empire Ford of New Bedford for leveling up and taking really good care of me. #Fordgirlforlife.
We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so nice and friendly.....Josue our salesman, Kevin and Tyler, they made the process quite easy. We will absolutely recommend Empire to anyone looking for a car. The Service Dept is also outstanding. Looking forward to my first The Works at Empire.
Sean was excellent in taking care of my needs in an emergency situation. Going so far as to provide transportation to my home after the deal was made, which was an additional hour for him. Matt was very quick with the paperwork as well.
Due to an unfortunate circumstance I needed a car in a hurry. Bob searched the used cars available to find a vehicle in my price range, that I actually liked! He rushed through the paperwork so we could get the information to my insurance company before they closed for the Thanksgiving weekend. I truly appreciate his efforts to ensure I wasn't carless for the holiday weekend! PS: I love the real Xmas trees in the showroom!
This is my first car and I love it. Within my budget with the features I want. Tasca is a large dealer in RI, and I have one near my place whichi is great. Steve was helping while I shopped. It was nice talking to him and he was responsive. Overall, it was a good experience, since I was buying the car the first time, if it would be more informative during the process, that would be excellent.
Very good experience The sales man was exceptional Will recommend him to other people made our day also Nick Cash was very helpful and courteous and kind also the show room is very accommodating and clean , accessible and very festive for the holidays it made our experience joyful
I booth my truck 2500 Silverado at Colonial South Chevrolet , with I had a wonderful experience with hall transaction but the best of hall was to work with the sales person Mr. Tony Lima . He did everything great and he was very pleasant .I will recommend my family and friends to this dealer .
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