Good experience in purchase of vehicle. All sales people friendly, very productive to earn my business and make deal. They was very responsive to my request and very prompt on pricing and availability of vehicle
I contacted Gary from NC on Friday afternoon and by close of business, we had come to an agreement of terms for a new F-250 Super Duty. I drove my trade in down Sunday night and arrived at Bill Hood Ford Monday morning. Immediately upon my arrival, Gary greeted us and showed me the new truck. Next, Barbara was extremely helpful during delivery actions giving me an increased amount of knowledge regarding the trucks???s capabilities. The finance department was next, Marshall took great care of me by not only offering me an extended warranty but he also found a better rate for financing. Overall, I was very surprised at how helpful and customer oriented the staff at Bill Hood Ford was during my experience. I would encourage and recommend family and friends to purchase a vehicle from Bill Hood.
My third vehicle in last four years. Excellent and very quick service as always. It???s really a no pressure buying experience that gives you a great feeling when your done. Always a pleasure! Thank you Barbara Wilkinson , Gary Crowson & Marshall Epps for your help today!
Salesman was very knowledgeable and did not push. I asked to look at several trucks and he was more than willing to show me exactly what I wanted and he was very knowledgeable about the trucks and features. He didn???t call and aggravate me and let me make a decision on my own time which is great when making a big purchase. The finance manager worked hard on making the deal work and was very friendly also.
I cringe even thinking about going car shopping but the experience at Hood has changed that. I went in looking for a truck and Gary pulled three out front and left it up to me. We test drove each one, all with different options and he explained every question I asked. The manager Chris was there as well and not once did I feel like I was being pushed. These guys did awesome in finding us the right truck. What a great experience!!
This is an awesome dealership! Buying a car can be a grueling experience, but everyone at Baldwin was super professional and courteous and wonderful to negotiate a deal with. I will certainly buy from them again!
I have been going to this dealership for over a year now and have had good and bad experiences. One thing I can say is that is something goes wrong like they will work hard to fix it and make things right. I would recommend this dealership to anyone. Like any dealership you will have good and bad but I think they appreciate the business and work hard to show you that.
I bring my Chevy Malibu here for service regularly and to date have never had a problem. My experience is that they do what they say they'll do, every time. If they diagnose issues with my car other than why I brought it in, they'll inform me, but no pressure to perform any repairs other than what I want done then. And they always have the work completed on time.
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