Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
Not at all pleased with the final process with our lease. The last person in the process that dealt with handling the financial process was totally rude. Questionable if we will buy or lease ever again with Keyser Miller. Pleased with the vehicle service department but they could have tidied up a bit better around the stickers!
Rick the Service Manager is the best! I was able to work with Rick to bring in my aftermarket parts for a clutch replacement on my 2013 Mustang, not many shops will install customer parts anymore for liability issues. The AC hasn't worked for about a year so I asked Rick to take a look at it. I was informed that the compressor and condenser both needed replacement which was not a surprise at almost 160,000 miles. After the new parts were in the system was still loosing pressure and sure enough the dye was coming out of the evaporator! Rick was great to work with and talked plainly about the need and cost of the repair. He was able to work on the labor and parts cost to get me out the door with a working AC and a brand new clutch at a more than fair price. Many would still complain about my out the door price, but these are two major systems on the car which are notoriously expensive to work on and I don't think it could have gone any smoother anywhere else.
Everyone that my husband and I encountered at this dealership was friendly and helpful. We are very happy with our 2017 CPO Kia Optima purchase! We dealt directly with Carl Madonna and Johnny Taylor, both of whom were very knowledgeable and patient in answering all our questions. They are a pleasure to deal with, and we look forward to our future business relationship with this company.
Joe was amazing to work with. He was positive throughout the entire process. He was knowledgeable and was able to answer every single question I had. He was able to get me into the car I wanted without any problems. THANKS JOE.
Want to thank Josh Weasner and Laura Campbel for always taking such excellent care of me and my baby car. Once again I came in for my monthly oil change and was extremely pleased with the quality of work as well as friendly professionalism.
Initially it took a little longer than I feel it should have to be acknowledged. However, once someone greeted us and we explained why we were there the remainder of our time spent was smooth. Unfortunately, we decided not to purchase the vehicle. But if something else were to pop up in their inventory we would revisit.
by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
My experience with peruzzi Mazda was nothing short of a great experience. My sales associate Doug was excellent, truly went the extra mile to get me out the door with a car and deal I was very happy with. Unfortunately the Mazda 3 I leased was totalled recently after i was rear ended. I will be taking my business back to peruzzi and will work with Doug again!
The service at Springfield Piazza Honda is excellent. Any service performed on my car has always been explained clearly and done well. Any service technician I have dealt with has always treated me in a professional and courteous manner.
Joe Wilson sold my wife and I a new 2017 Escape, and it was a fantastic experience. We had previously called/visited a number of other Ford dealerships in the area, and the service and professionalism from Joe and all of the Lucas staff was far better than anywhere else. I would absolutely recommend Lucas Ford to anyone looking for a new vehicle.
The internet sales department is great. Steven and Theresa provided me with all the information I needed and then some. Within minutes of my inquiry I had a response to all of my questions. I even got an email from Coleen Lucas, the general manager. She wanted to make sure that her team was 100% responsive to all of my questions. I highly recommend Lucas Ford to anyone in the market for a new or pre owned vehicle.
Best car buying experience I've ever had, honestly
by Mike Spahr from Delran, NJ
June 5, 2017
Best car buying experience ever. Knowledgeable staff and friendly too. The store itself is well maintained, up to date, and comfortable. Hands down the best buying experience I have ever experienced. Thank you Lucas Ford!!!
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