The salesman was very nice and willing to help me out, even staying late to show me more vehicles. Unfortunately, the vehicles had very basic problems (doors that didn't open, truck that wouldn't even shift into drive) that made me very leery of purchasing a vehicle there. If those obvious things are wrong, what ELSE is wrong that isn't obvious?
I have had many vehicles in my lifetime with that being said, I can honestly tell you I have seen them all the scammers the xxxxxxxx the bait and switch adding fee's to your loan after you signed a contract. Well this place Certified Headquarters I have to say is the best I have ever been to. I called them asked them about a vehicle no games or tactics were played. I drove about 1 hour out of my way by passing all these other morons that I know will rip me off. I have to say I am glad I did we were met wit professionals from the sales floor all the way to the finance department. I dealt with Steve, and Jay. Very down to earth people the entire staff made us a family of 5 welcome and felt at home. We were in/out in under 1 hour and drove home that day with a great vehicle. It's been about 6 months now and they still call my home to ask how everything is going. They also remind me if I have any problems just call they will work with me. purchased 0n 5/26/2018 and love how we were treated every dealer and car sales company should work this way. No pressure just honest good people thank you all at Certified we are updating a review to show how thankful we are happy holidays. Best cars best deals next time when I am in the market I know where to go.
by Mariannak...returning customer from Hicksville, NY
August 2, 2017
From start to finish...Eric was professional, knowledgeable and so NOT your average car salesman (sorry guys). No game playing, no guessing. Did all he could to get me what I wanted and needed. It's no wonder I've been dealing with him and Robert Chevrolet for 14 years. Buying and or leasing can be stressful... but not here! A lot of inventory available, nice showroom and nice waiting area.
I live in Riverhead and considering a GMC for my next car purchase. I have visited the dealership twice and looked at a few SUV's I was interested in. I didn't work with a sales rep, I just walked around the parking lot on my own time.
From what I can see here, it makes a lot of sense to buy my car there, considering almost every person here had a great experience.
My question to the forum is, has anyone dealt with a situation in which you traded in your car at GMC Rvrhd. but still owed money on your loan? i.e - negative equity?
if so, how was your experience with Riverhead GMC and the sales rep you dealt with?
If you can reply back, I'd really appreciate it. Details on the process would be helpful too.
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
This dealership is Seriously the BEST!!! Outstanding customer service. Everyone from victor,Luis, Nicole and the whole sevice department are Amazing!! Always quick service and very informative with whatever situation is going on with your vehicle. I would recommend this dealership to Everyone i know. Fyi, Beautiful Renovation you guys got going over there. Amazing Transformation!!!
service was completed as described and covered under warranty. I asked that the drivers side headlight bulb be replaced, not expecting it would cost $136.This is completely out of line for this simple repair. Also somewhat insulting as I purchased a car from this dealer and spent $1,000 on repairs that day.
Very friendly, always on time, caring, answers all my questions and always accommodating
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