We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Extremely friendly dealership. Dean is super nice guy! And Drew my salesman was very helpful and answered all my questions along with Joe the sales manager.. Everyone I came in contact with went above and beyond my expectations. All staff made me feel welcome and really went out their way to help me out. Very happy with the way I was treated by everyone.
Just wanted to say a BIG thank you to Joe Santalucia and Jim Kelly for helping me with my car purchase - quality service that went the extra mile to help guide me through the whole process.
To be honest, I hate the car buying process in general, but these guys pulled together, assuaged my fears, and made it a great experience.
Service is always completed with full explanations
by Paul from Lancaster from Lancaster, NY
December 2, 2017
Having been a long time customer to the Cappellino dealership I can highly recommend this dealership to anyone. The entire staff is attentive from sales, service and collision. The service representatives fully explain any repair and keep an up-to-date service record to insure any recalls are completed.
Disappointed in Service agent who denied me help or instruction on how to reinstall the bed cover on my GMC truck. He said there would be a $55 charge, despite the fact that I purchased the truck from the dealership and that I never received instruction on the cover.
This was 10 minute job to do myself, Unfriendly policy and implementation.
Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!
#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach
Melissa and her team are a pleasure to work with at West Herr GMC in East Aurora. This is the 2nd vehicle we have leased from them and they definitely make the process easy and have been wonderful guiding us through each lease. See you in 2 years when our lease is up!!
After looking at Westherr and a few others, I went to Cappellino to look at a truck. The salesman Mike, was very pleasent to work with from start to finish. His customer service was what brought me back in to drive the truck again and to purchase. Not once did he push a sale on me, and I feel that’s very important.
Had a great experience working with Lionel and Hartway Motors. Very nice facility with very personal employees and salesman. They made it very easy to purchase my truck even living over an hour away. I would recommend them to anyone!!
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