I had two issues with the car I was purchasing one cosmetic and the other a part that wasnt working right, I made it known to the sales man before I started with the process but they only choose to fix the part regardless of the fact that the car was priced $800 above the recommended cars.com price. Other than that the process was pleasant.
Just purchased a used vehicle from Tyler. The whole process was very pleasant, quick, and hassle free. Tyler arranged delivery to my door, and met me in person to conclude the paperwork. He was very courteous, professional, and a pleasure to work with. Would not hesitate to work with him again.
Having more trouble with the car than expected. I feel that I paid too much for the car to realize the problems I have experienced with ownership. Every time, I get my car serviced, technicians inflate my tires to 32psi. My car requires 35psi according to the label in the door. I have expressed this issue twice to maintenance, but unless I remind them they fill the car to 32psi. Nothing personal to the dealership or it's personnel, but I am really dissatisfied with the vehicle and the customer service I have received. My mother always said, "if you can't say something nice, don't say anything". This advice has not been working for me concerning this vehicle and the dealership. Usually, I do not respond or give excellent marks on these surveys, but my experience with this vehicle and dealership is absolutely frustrating. I have been a faithful GM customer for my last 5 new vehicle purchases. I am afraid, I will start considering foreign cars in future vehicle purchase decisions and would get rid of the XTS tomorrow if I could without further loss.
Bought a sweet car from here for a great price. The staff was very polite and friendly with no pushy, sleazy sells crap. The best car buying experience I've ever had. The next time I am looking for a vehicle I will definitely be checking on Little M's inventory. Highly recommended!
Karen Godwin provided friendly and professional assistance during the purchase of my Ford Expedition. I recommend her highly and would purchase future cars with her assistance. She is an asset to the sales staff.
Where do I start with Ms.Karen! She's an awesome saleswoman. The first vehicle I purchased from Medlin and she made it a memorable one. She was very helpful and informative in every way! On a visit for services fiance' and I started looking at other vehicles not really to purchase one but when Karen hit the pavement the experience was so real and genuine that my fiance and I purchased a SUV!!! Karen did everything needed to make our experience more memorable than the first!!! Shout out to Karen Godwin, you are the best!!!
Been loving my 2010 328i BMW for almost a year. A car with higher miles, but to this day, has been the most reliable "used car" I've ever owned. Countless road trips since purchasing.
BONUS POINTS: Got a great price for my trade in!
Super grateful to the team behind it all, thanks for your help from start to finish! 5*'s!
I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
Ok, so buying a new car, or in this case, truck is not my favorite thing. Was looking for a truck but not sure what I wanted. Talked to Timothy Johnson and he had me try a few. Luckily, there was a 2009 F-150 Lariat available that looked good. Spent a little more than I was going to (of course) but got a fair deal. When I pointed out some damage (bent bumper and cracked driving lamp, Timothy promised that they would fix it. Wrote it up and he was as good as his word. The fix looks great. The truck looks good and runs fine. I am happy with the deal. Would deal with Cardinal and Timothy again. Take care with higher mileages unless you pay cash. Almost had an issue with my lender because it was just over 150K. Not Cardinal's problem, just mine. The truck runs great and was well-kept.
Very friendly and helpful, willing to go out of their way to work with you. Communication back and forth was very easy and they were quick to respond.
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