by Kathleen & Joe Kathleen Marie Conner from Fallston, Maryland
October 31, 2018
My experience was as expected . . . dropped off car and was properly greeted, vehicle was diagnosed, I was notified and repairs were made. As usual, an inspection of the vehicle uncovered additional recommended repairs. As I do appreciate this feature of the service experience, over time I have observed that only "chargeable " repairs are discovered and recommended. For instance, (in my case) I purchased a lifetime interior protection plan with my vehicle and the drivers seat upholstery is badly stained and actually coming off the seat frame. . . no one seems to notice this, as it is covered by the Zurich interior protection plan and not chargeable to me. The "plan" claims that if they can't fix it, they'll reupholster it. One cannot miss the condition of the seat upon entering the vehicle, but I guess I'll have to point it out .
In short, I think it would be nice if the service departments would check to see if there are additional coverage plans on a vehicle, and inspect said vehicle for repairs that may be covered.
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Gary went above and beyond to make sure that all of my needs were met. He was accommodating and invested in helping to ensure that I was happy with my purchase. He was great to communicate with, trustworthy, and prepared to answer any questions I had. Overall great experience and I wouldn???t have had such a positive experience without him.
Ryan Parker is the best salesman I???ve encounter thus far. The whole process was very easy and he always made sure I was satisfied and understood every step in the process. I would definitely come back again and recommend him to any new customer.
I recently purchased a car with Gary Tolentino and I can’t say enough about how great he was. He truly went above and beyond to make sure that all of my needs were met and that this was a great car buying experience. The service I received through Gary and with Koons was exceptional.
Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
I posted a few weeks ago about our purchase experience being very good. Two days later, we had a strut come loose from our rear hatch, which was likely just incidental to some factory line production issue. It dented the rear roof pretty badly and messed up the sheet metal on the hatch. I emailed the dealer immediately to tell them it had happened and I would need help Monday morning first thing. The dealer President himself replied to the email over the weekend, reassured me it would be fixed, they called me right a 9 AM Monday, got me a loaner with no hassle, I swapped out cars in 5 minutes, and they fixed my Acadia so I couldn't even tell where it had happened within a week. No questions, no issues, no hassles. They were all very professional and wonderful to deal with. They went above and beyond my expectations.
We loved our salesman Jug Brown. He communicated very clearly via calls and texts, which made it simple to narrow down our choices and make our selection. Buying a car is never much fun, but they made it a simple process and I honestly felt like I got a good deal. Would buy again from them.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
James Pennington was a pleasure to work with. My new lease was the smoothest transaction. He went above and beyond to give me the best deal. Very happy!
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