I have worked with Tony Foos now on 7 of the last 8 vehicles and will continue to as long as I and looking at a Buick or GMC truck. He is responsive, not pushy, and easy to work with. But everyone at Joyce is friendly and accommodating including the service dept.
Currently we have been shopping for a car for my fiance which is a slow process and while I can't say what she will ultimately pick I will say during this Tony and Joyce have been exceptionally accommodating to her decision process as well as our questions and indecisiveness. My experiences at some other dealers have not been nearly as fun or pleasant and definitely alot more work.
Also after purchase experience is just as important and after my recent first experience in many years at a non Joyce service dept I have realized I may have become spoiled by them.
If you are looking for a GMC or Buick put these guys at the top of your list.
Coolest most capable truck I’ve ever driven
by Sharkboss3030 from Hillsboro, nh
August 7, 2018
This car is sweet, 32’ tires ko2 with 2’ leveling kit looks mean drives mean, have k&n air filter on it with dual exhausts so it sounds mean!!!!!
Called to see if we had a recall on our Cobalt,they confirmed there was,had to wait a couple days for parts,so we made appointment, dropped car off and work was done in the time they said,a bit of extra work was needed to make it right and they took care of it and covered it too. Thank you Brother's Chevrolet
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
I am very surprised going to this small building. I drove up and got to work with Ross immediately and I was very pleased with his service from the first moment I met him and he went beyond what the last two months have offered me of constant car searching with disappointment followed by disappointment. He was so nice to work with and a real concerned gentleman, someone you would rather call a friend than a salesman. Ruth was a lot of personality and gave it to me straight as I was over extending myself it appears and worked with me on a deal. I have not yet closed the deal because I am in decisive but overall I am happy with what was offered from Ross and crew. I recommend this dealership and it is a great environment where I had no pressure.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
Hands down the best experience at a car dealership ever! The building is clean and modern, every member of the staff is very friendly and helpful. Steve Deszi was an amazing salesman! I highly recommend him to anyone in the market for a new car. He made the whole car buying experience easy and pleasant! Ganley has a new customer for life.
Best truck I own
by Jsalt6969 from Indianapolis
November 11, 2018
This truck is the best truck I’ve ever owned great towing and reliable transportation crew can was great for the family got Allison transmission the best towing for my boat
They did a good job servicing my SUV. They let me know what needed to be done in the future and how critical it was. I wished they would have checked out my tire though.
The 4 cylinder is a low maintenance SUV
by Serginho from Killeen
December 31, 2018
The past 4 years with this vehicle have been reliable. I've been able to save gas while having the space to move around with family or to other cities, the interface is simple and straight forward, so knowing when a oil change is coming to maintain the vehicle to good performance helped me a lot.
The power steering is electronic so there is no need to check for fluids there, the wheel is always soft and easy to drive.
To whom it may concern,
Took Malibu in for a LOF an Service Rep. Steve Cebull suggested that trans. fluid needed to be changed and latter let me know that there was linking in the front that needed replaced, of which all was taking care of, and also want you to know, that I have been very pleased with how the Service Rep. Steve Cebell has always assisted me, when my vehicles are in needed of any service required and that is one of the main reason for taking my vehicles to Foster for service.
Another dud from General Motors
by Nursemel131 from Glenburn, ME
January 5, 2019
This vehicle from the start had issues. At 2,000 miles the auto stop feature failed and I was stuck in the middle of an intersection. I had to turn the vehicle off and restart it to get the engine to re-engage. Which then I got pulled over from a police officer because I hesitated too long at the intersection. The dealership had it for 1.5 weeks as it needed a new battery and cam shaft cylinoids. The local dealership had been great but GM directly is horrible. It now has radio software issues that I have had it in now twice for it and still isn't working properly. I had a 2017 Acadia before this one that was so unsafe GM ended up buying back from me. I will buy from the dealership again but I will never ever purchase anything from General Motors again.
Good place if you need a car thumbs up very professional people .I recommend to anyone that needs a car.Very friendly people that they know their business
Water leak front window stabiltrak problems
by Candice92 from Union mills In
January 13, 2019
This is a roomy vehicle and nice to drive . Accept it has more problems then anyone should have in one vehicle . We bought it with 39,000 miles and 3 days later figured out that the front windshield was leaking and dripping into my steering column . The dealership would not take the vehicle back. So I had gmc involved . They gave a warranty for 30,000 additional miles . Within a month later it was a snow storm I was trying to get home and guess what the belt comes off . They tell me I drove it into a snow bank . I say it was not and we live in Indiana and we get snow . So I can’t drive it in the winter now ? There r documented moments where we would lose steering while Turning . And the car would stall . I returned it to the dealership notified gmc and told them I was not coming back for the vehicle . I felt it had to do with water damage because the vehicle had been sitting on the lot in rain snow and ice for months . They gave me my 5 th loaner car and said they would not call until everything was fixed . I still did not want to keep the car felt it was unsafe for my teen to drive . Every light on the vehicle is on constantly and my auto start no longer works . Now the Stabili Trak light is on we get reduced engine power while driving 70 miles an the car just gives out . Pretty sure I smelled something burning the other day . And at that time the vehicle was not having this problem . Maybe GMC just wants these vehicles to catch fire and burn to the ground so they can keep looking the other way !!!! 🤬
Recently, we had the pleasure of doing business with Next Step Auto Sales. We walked in on a busy Saturday morning and were greeted pleasantly by Todd B. From that moment, he worked diligently to find us the right car. Thanks to his patience in allowing us to drive a variety of different cars, and advising us during the whole process; we were able to make an informed decision, in selecting the best car that suited our needs. His courteous and dedicated attitude made us want to do business with this Company.
In financing, we met Shaq A. who was friendly, helpful and knowledgeable. He was professional and ensured that we got the best terms that were available for us.
With this experience at Next Step, we would gladly recommend this Company to anyone who is in the market for a car.
Great car but terrible headlights
by bgking from Sherwood Park Alberta
January 14, 2019
Great vehicle but very hard to drive at night as the headlights are very weak. Good on fuel and comfortable to drive. Maybe a little overpriced.
Tim is always a pleasure to work with when I bring my car in for service- if I have any questions or concerns, he is always willing to go the extra, to find the answer or assist as needed.
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
Excellent service at the dealership on Thur. 11/29 at 8:50 AM. I was called last week and told need the regular maintenance on vehicle for oil change, lub and filter. Appointment was easy and when came in for service was greeted with a smile and only had a short wait for the vehicle. I appreciate short wait and excellent service by all personnel. I always appreciate the car wash after servicing the SUV. Thank you...
by Stanfield23 from Atlanta, GA
November 29, 2018
This truck isn’t bad and is realiable. I drive my baby around in it and feel safe. It also has a nice exterior. I would recommend this to family and friends.
As always, everything and everyone was great. Went for my oil change and waited for my car and it took no time at all and when my car was finished I was advised what they found or didn't find. Excellent service as always.
Beats all other models in it's class.
by Keith from Coral Springs, FL
January 7, 2019
Hands down, there is no other Full size SUV like the GNC Yukon "Denali", not even Cadillac, let alone chevy low end Tahoe and Suburban. GMC IS, PROFESSIONAL GRADE. Real Leather, Real Wood, not plastic and real metal on the dash. Won't find that in Chevy. Looking forward to my next one.
Service department at Next Step Auto Sales is absolutely amazing. From the moment you pull up, they get it in, get it done and get it out at a great price. May not sound like much, but now a days, even something as simple as great customer service, has proven to be too much for other dealers.
Very reliable. Great styling.
by BoxersKC from Kansas City,MO
November 25, 2018
It’s the Perfect truck. Love the touch screen and technology. Heated and cooled seats. Dependable. Stylish. I’d recommend one to anyone looking for a great truck!
Glad to get a call telling me when I need to get service done on my GMC! You make it easy to schedule and everyone I???ve ever dealt with is very friendly. I never mind waiting for my truck to be done because your waiting area is comfortable and there???s always coffee!
by Car buff from Ft. Myers, Fl
December 9, 2018
One owner - non smoking - 22 inch wheels. 3rd row seating. Beautiful color. Soft leather. Great ride. Navigation is up to date. Envy of the road.
Our experience with Darcy and Kelly in finance was top notch. They both took extremely good care of me and made me feel like so much more than another car sale!
Wish I still had it!
by NiceGuy from Philadelphia, MO
November 24, 2018
Sweet style and practical use for hard work. The miles per gallon were nice especially for Highway use. The four wheel drive was a blessing too.
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