Fair, honest service.
November 20, 2018
I have owned GM cars, with only a few exceptions, for most of my life. Until a few years ago, I went to Armen Buick in Ardmore. I stopped going there because I actually caught them telling me that I needed a repair they had just done a couple months before! I never went there again. We've bought our last two Buicks at O'Reilly. So far, my experience is that they are very fair and don't try to sell repairs that aren't needed. I used to work on cars with my dad, so I can usually tell when someone is giving me a line. I haven't gotten that at O'Reilly. To be fair, my cars are new and under warranty. But recently, my 2008 Saab 9-3 needed tires. O'Reilly had sent out an e-mail that they match tire prices. To be honest, I was a bit reluctant to take the ten year old Saab there. The last couple times I took it to Armen, they told me I needed a bunch of stuff, my own mechanic said I didn't need. So my natural fear was that I would get a great price on tires and a massive list of repairs I needed done. I took my car to Nick Capatasto. He did indeed match my tire price and didn't come out and tell me I needed a bunch of repairs on the Saab. He offered to do an alignment, but mentioned (with incredible honesty) that the alignment was just a bit off. I went ahead and did the alignment and Nick found a coupon for me. This has happened several times to me, where they give me coupons I didn't know about. Very honest and nice. I have bought two cars from salesperson Steve Wadlin. He also is very honest and has given me great information both good and bad about the cars we bought, so that we could make an educated decision. When I had a couple problems after buying the car, Steve talked to me about it and even offered to get involved with service. The guy loves cars and he loves his job and it shows. In general, a strain of honesty seems to run through the place that is unusual in the car business and I have enjoyed working with them.