Gus at Superior Buick was nothing but amazing. He was so courteous and professional. I had previously been working with another dealer and my experience was less than favorable, I drove the extra 20 miles to see Gus and he blew them out of the water. He gave me an awesome trade in price, was able to get me in an upgraded vehicle with everything I wanted. He was so accommodating to what I wanted, and I even picked my car up same day. I will never go to another dealership, it is clear why they are top rated in Michigan. Kind, courteous, professional, and they want your business.
My sales person was Dante Cashaw. Mr. Cashaw was very polite and knowledgeable about the entire sales/purchase experience. He answered all my questions, and gave helpful suggestions. This was a welcomed experience, in comparison to my original experience with the first sales person, whom I would like to never ever deal with again. I look forward to working with Mr. Cashaw regarding any lease issues. Thanks for a job well done Mr. Cashaw. Respectfully, Erika Thomas
My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
Have been a Ford owner for 25 years & this was my 1st experience at a different comany & it was the best customer service experince I have ever had. I gave my salesman all of the pertinant information he needed via email. And he had everyting ready by the time I got there and was out withing 45 minutes. I have a very busy work schedule, as do most of us & I do not want to spend a lot of time at the dealer & I certainly did not have to. In & out, just the way I prefer. Rich Milne did a superb job & also his assistant, who's name I just can't recall @ the moment. (sorry)
As usual, I called Willard Shell when my lease was expiring and we made an appointment to discuss my next car. We discussed my options and my decision was an Encore. Willard is so helpful and gives you the important info you need without being pushy. I have driven Buicks for many years and have never been disappointed. I also have my oil changes and work done at Jim Causley and have been completely satisfied. Thanks for salesmen like Willard Shell and an up-to-date facility!!
Was treated with respect. They worked hard to be sure I got the best deal. Appreciated that I lived local. And that I was a loyal Ford person for 30 years and switched to GM. They appreciated that and gave me an even better deal.
Truly a great place to buy or even Lease your next vehicle. From start to finish our salesman was outstanding, honest the best!! Brian E.. Put us in a vehicle we could truly afford. He explained to us how everything worked and set our on Star up . So when we left the dealership we knew all our options and how they worked. We love our new truck our 3rd vehicle from them and will be back for a 4th. The Causley team are great their team of experienced employees are fantastic they truly care your not just a sale$.
I received a great deal on 2 vehicles from Jim causly and have received excellent service on the same.
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