I was not happy with my dealings with Paddock. I went in to look at a specific car, was contacted to verify that morning if I was still coming in, and when I got there was told the car was already sold. I should have been contacted regarding this!
I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
Excellent Make, very long running vehicle
by ExtDave from Freeburg, PA
January 2, 2019
Excellent product. Perfect look, fit, room and fuel mileage. AWD is great in the snow. heated leather seats are also great for super cold mornings. this is my first Honda and I will buy more
Everyone was super nice. I want to give special thanks to Joe Bumbalo, Kevin Zephaniah, Mike Watts and General Manager Steve. They went out of their way to help my mom and I get the financing paperwork signed making special arrangements for my mom who was recouperating from a serious car wreck a few weeks earlier and then helping me to get a ride to pick up the new vehicle. It’s a beautiful vehicle. I’m super happy with the buying experience. Thanks and God Bless to all!
Mike was friendly. Seemed like he was new maybe needed a little more insight to product. But if he couldn’t answer a question he found out the answer. Very pleasant to deal with
by SUPERCHIEF20 from NASSAU COUNTY, N.Y.
January 2, 2019
This is a quite comfortable SUV, with good back support. As a retiree, I get about 28 mpg and drive about 6000 miles a year, mostly in my suburban neighborhood. I am surprised with the excellent pick-up for this 4 cyl. car. The rear seats fold down easily, so that both my mine and my wife's golf carts and clubs fit in the rear of the SUV.
My only complaints are:
>needs better sound-proofing from road noise.
>info-tainment center is not user-friendly
The car buying process can be such a hassle, but not at West Herr Honda in Lockport. Finding the right car at the right price was easy with the West Herr family of dealerships. Both Bill Cain and Jim Regan were incredibly helpful, not at all pushy and made sure we got into the perfect car for our family. I truly appreciate their flexibility, honesty and transparency throughout the whole process. Thank you gentlemen!
The only thing I regret is not buying one over 20
by Ryan's blessing of a CR-V from East Windsor, Connecticut
December 29, 2018
I love the three settings for my backup camera especially when I'm pulling boat, trailer, or I have on my trailer hitch a basket full of my tackle, supplies for camping or fish that I've caught on a day of fishing... Peppy-good gas mileage vehicle, dual climate, heated seats,moonroof, large screen for xm-radio, camera, blind spot camera,etc
Amazing experience. Marie Tabaczynski did an awesome job and picked the perfect truck for me. It definitely fits what I was looking for and is for sure going to serve me for years to come. Thank you so much Marie and West Herr Honda!
Good for a family of 3
by Aeyarr from Mineola, NY
December 26, 2018
Plenty of leg room, enough oomph and feels secure. Acceptable mileage, not too fancy with regards to features, but enough. Missing volume knob is a down side
I am very happy with my purchase. the sales team was very professional and helpful. Julian in finance was great, and r.j in detail dept was awesome. I will continue to go there with any future business, and recommend to my friends
CR V is one great Honda
by ScottK from Chicago, Illinois
December 26, 2018
The CRV for 2016 , is last year before was redesigned a bit larger, and alot more complicated. I wanted older style, which i think looks alot better, and beats Forester in comfort, interior quality, and safety ! I was able to find one on CARS.COM with only 12,000 miles on it, and it was Honda Certified (better warranty than a new car ! )
If you are in the market for a Subaru, by all means checkout West Herr. I believe this is now our fifth Subaru from their dealership and the experience seems to get better each and every time. Not only do we know we are getting a wonderful deal, but the people are fantastic to work with--never high pressure, always accommodating, and they treat you as if you are their only customer.
Past two vehicles I owned were Honda.
by Bobbie from Florence
December 7, 2018
The car met all my needs. The dealer, Ray, was very helpful. I would recommend him to friends. I would purchase another Honda CRV. There is a small cracked with front windshield but Ray is scheduling an appointment for me. There's also a scratched below the tail light. Would like to have that replaced.
After looking at Westherr and a few others, I went to Cappellino to look at a truck. The salesman Mike, was very pleasent to work with from start to finish. His customer service was what brought me back in to drive the truck again and to purchase. Not once did he push a sale on me, and I feel that’s very important.
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