This is the best dealership in Wisconsin. Craig Lukas and Mark Bacon treated me like family. Truly good people. Danny was was a great salesman. If you want a great deal from great people you must buy from Schlossmann Honda city.
I was looking for a new car and I wasn't sure which one I wanted and I had a great salesperson named Chadanae help me out by explaining everything about the vehicle and answered all my questions when I knew that I was probably being annoying. She had a smile on her face and was very patient with me. I will definitely go back to this dealership when I'm ready to purchase my new Honda!
I have been taking my Hondas (wife and I both have one) to Muller Honda of Gurnee since it was Rosen Honda back in the late 1990's. They always provide great service. Even when I would bring in my wifes old 1995 Civic with 250k miles, they always treated me well and I never felt looked down upon because " It's that guy again with the really old car". They were always very professional in evaluating my newer Honda or my wifes really old one and offering practical repairs. Meaning, I didn't experience a bunch of up-selling to fix problems with my 1995 civic that did have a few leaks and such but would not be worth dumping a ton of money into such an old car. My wife has a new 2018 Civic now and I am expecting the same great service I had in the past.
I have always been able to get an appointment when I needed one. With or without the online coupons, getting my oil changed at Muller Honda of Gurnee is less expensive than going to an oil-change place, like Jiffy-Lube. I choose to wait, since it???s a comfortable waiting area, an I???m usually pretty surprised at how fast the work gets done. The staff are friendly, efficient and helpful.
Service was set up ahead of time & they were on schedule I added an oil change and it was done right away. Didn???t try to tell me a bunch of stuff that must need fixed just told me some things that I should address sometime.
The other day, I had to take my 2011 Honda Civic to the dealer for an oil change and a recall repair. After the car what checked, the service fella (Chris W.) came out and told me that during the check, a few things could be replaced, i.e. spark plugs and transmission fluid -- all I could see were addition $$$$ signs in my head. I knew about the spark plugs -- they were the original set. I am also a firm believer in keeping all fluids as clean as possible, and I knew that it had been awhile since I had my transmission fluid changed, I asked Chris what he could do for me since I was not expecting the additional charges, and Chris W. did not hesitate in helping me out with discounts. His help and professional manner helped me feel better about my repairs and the extra $$$s I spent. Long Live my Civic. Deb Morrissey
Dealership is friendly and work is completed in a timely manor. We had two cars scheduled for service that day. One was set for 9:30 AM the other for 1:30 PM. But they accommodated us and we dropped one vehicle off and waited for it to be finished and just left the second vehicle their for the later service. But dealership completed the work an hour later. Also even if you forget to use coupons they look to see if one is available for oil changes. They don???t overcharge or pressure you to have additional service. They let you know next visit you should consider; which is appreciated; so you can properly budget for additional services.
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