This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family.
Stopped by Grace auto just to look at a car on the way to another dealership and they could not have been nicer and more professional. They are a great place to buy a car and we will buy from them again.
I love everything about this dealership. They are the gold standard for all Volvo Service teams. I purchased my car from another dealer, but will not take it back there ever, having worked with Volvo of Richmond. The service professionals keep you informed of the nature, expense and timing of the appointment. The shuttle team is punctual and personable, and the car comes back in great shape. Kudos all around. Special note that the dealership sent an email overview of the condition of the car, followed by an email and phone call post service. Great team.
A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the entire process from start to finish and kept it simple and streamlined. I couldn't be happier!
by Lisa's Black Sand Pearl Toyota from Richmond, VA
April 15, 2013
Buying a car at Haley Toyota was an excellent experience. Every other dealership I went to in the metro-Richmond area did their best to prey on what they thought was my car buying inexperience, probably because I'm a single female. Everyone in the dealership was respectful, and I never felt manipulated or coerced. The following people were especially wonderful, with Business Manager Michael O'Hehir leading the way. Rand Hargrave, Sales manager, and Matt King were a close second, with Walter Ford right alongside them. Prices were beyond reasonable. Customer service was outstanding on all levels. Must visit this dealership before purchasing anywhere else!
by Ethel Barnett-Johnson and Angel Harris from Richmond, Va
April 11, 2018
I took my mom to purchase a vehicle here. We got to the dealership late because of traffic. We dealt with Zeeshan. He never rushed us and she got her dream car for an amazing price! Thanks so much for your fantastic, honest service! We will be back for my 7 series!
We went in to buy used (on several visits) but ended up with a lease on a sweet new 2018 Honda Civic LX. Thanks to our salesman Brian Alling and his staff, who were awesome at working for us to meet our monthly budget maximum we are highly pleased with our new vehicle purchase!
We worked with Lloyd at this location, and he was knowledgeable, and extremely helpful with us in choosing and later purchasing our vehicle. He explained all of the other services (leather upgrade, warranty, gap coverage, etc), and we are please with our purchase. The facilities were in great shape, and I would highly recommend anyone looking to purchase their next car from this location!
There should be more car salesmen like Jon. This was the 2nd vehicle I???ve purchased with him & both experiences were superb! Quick & easy. Thanks!
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