I went into this dealership because of their truck selection and I was not expecting to buy, but... I found a GMC Sierra I couldn't pass up on. I don't get the negative reviews I read, my experience with them was outstanding, I felt as if they were upfront, honest and transparent throughout the whole buying process. I would definitely recommend them.
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
Went onto the lot at Honda looking for a pre owned awd vehicle. I met Darrick on the lot and he helped me find the perfect vehicle. There was no back and fourth and the process could not have been smoother. I was in and out within a very reasonable time (considering how long I know it has always taken at every other dealership I have bought a car at). Friends have told me about the quality of service they have received as well as quality vehicles from Bill Pearce and now I have the pleasure of agreeing with them first hand. Thank you Darrick and Bill Pearce Courtesy Honda!
Ryan Alford was my "luck of the draw" in this car-buying experience!! From the time I walked up to the dealership and was lucky that Ryan approached me...through the choice of car/extras/warranty/and set-up of systems in the car... Ryan was there with me all the way. I must commend him for true "Service after the Sale"!! Do yourself a favor and ask for Ryan...even calling to make an appointment with him before you go to the dealership.
Although I have not had need for any repairs to my Honda Civic Touring thus far, the service department has answered questions regarding various safety functions, tire pressure standards and general automotive knowledge for me as an owner. The oil change was done quickly and the wait in Bill Pearce's facility was pleasant. I
I live in California but I drove to Bill Pearce Honda in Reno, NV, to purchase my Civic...and I'm glad I did. Don't let it frighten you to cross the State line. Once I made contact with Ryan, it was all worth it. The process of getting the car registered in CA was not at all daunting.
This is the first time in my life that I can say that the car-buying experience was enjoyable. Thank you to Ryan, my salesman. Also, thank you to Reggie in Finance for helping me to manage the money side of the purchase.
I have had my Honda serviced here since I moved to the area 3 years ago. I decided to trade in my old car and what a great decision. I got a fair deal up front, my salesperson Russell was amazing and Reggie got the finance paperwork done fast. Everything was simple and up front, no surprises. The finance guy even showed my everything up front on an iPad and mad it easy to finish the process.
Overall excellent buying experience from start to finish! Salesman Allen was very friendly and went over all the car features. The Finance Manager Oscar was very pleasant, professional and made the process as easy as possible. I would definitely recommend to friends and family.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
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