Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
I purchased a used Honda from Bill Luke Tempe. My sales person was Jorge Diaz an awesome person and my finance person was Janet Sandler they both was very patient and worked within my budget they made my car buying experience unbelievable no pressure, no stress!
Bill Luke have an awesome staff everyone made me and my family feel welcome and wanted to help!
I will recommend Bill Luke Tempe to everyone!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I stopped by to view your new inventory and was greeted by Ed Himes. I must tell you this is the best experience in my 65 years of buying cars. Edward is a true example of what it should be. Rudy Bickel
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 24, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
This is my fifth Infinity car purchase here in Arizona. One of the many reasons I continue to purchase Infinity automobiles besides the quality of their cars is the high level of service. My most recent purchase truley exceeded all previous purchases. Brian Nelson is a seasoned salesperson with a true understanding of what the consumer experience should be about. A no pressure, no haggle approach, with a commitment to providing the highest level of salesmanship. Never waivering from the excellence of Infinity Cars. From the moment we started searching through the inventory his focus was getting me the right car at the right price. Brian displayed the best attributes of a professional car salesman. Quedo to you Brian, you are a true asset to Infinity of Scottsdale. If there is a 6th it will be because of Brian. Respectfully, Julie
I scheduled my service on line to replace a rear passenger seat latch. I showed up at my schedule time - 7:30 am and was greeted promptly, taken directly to my service advisor - Michael DeLillo.
After being asked if I need a loaner, 5 minutes later I was in my loaner vehicle.
I was notified by Michael that afternoon that a part needed to ordered but that my vehicle would be ready the following day.
As promised, I received the call that my vehicle was ready, I arrived at 5:00, dropped off the loaner and 15 minutes later I was on the road with my repair completed. Fast, courteous, efficient service as usual.
Greg has always been so easy to work with and always finds a way to fit me into his schedule. He goes over everything with me and I always have my car back within the time promised. Right as you pull up someone is there to help you. Always great service with Greg at Infiniti of Peoria!
From the beginning Robert was great giving me all my options. Jin Lee the GM brought it all together and made it one of my easiest transactions I???ve ever been a part of. Thank you both we love our QX80.
Very honest for a dealership,they have to make money,Mr. A.Diaz,salesman,couldn’t be more accommodating in every aspect of the transaction,sales managers the best.finance manager,didn’t click with,but got the deal done.Mr.Bill Munz,General Manager,really great can’t praise enough on the purchase
Made an appointment at another dealership for a lube and oil, other dealership took 20 minutes before they even greeted me for my appointment, then gave me a ridiculous quote for an oil change. Said thanks for waiting my time and hauled over to Coulter Infiniti. I apologized for just dropping in and asked if it was possible to get an oil change done that day. Scott said sure and squeezed me in, said it would be an hour and a half to 2 hours. By the time I was done talking with him my car was in the air, and was completed just shy of an hour, including the wash. I appreciate the service greatly and will return, with an appointment of course.
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