INFINITI for Sale in Hanover, MA

One of the best purchasing experiences I???ve ever had at a dealership! Harlan was an amazing sales person it was a pleasure doing business.

I just want to say today I had the best experience ever! My salesmen Greg hands down top notch! He was very professional, had lots of knowledge of the car he sold to me. Took the time to show me every assett of the vehicle. He made sure I was all set and my car was connected to all my gadgets! I give him 100% customer service hands down! Shout out to you Greg Souza!😁 Hanover Ma!

These guys worked with me even though I came from out of state, without my drivers license or license plate. A day later I???m driving my dream car home. Thanks fellas.

Process was direct, straightforward and smooth. Vehicle was as promised and negotiations were quick and painless. Throughout the process did not feel rushed or pressured.

Salesman was very pleasant and professional from showing us the vehicle through the sales process. Business manager and sales manager were also good to deal with

The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.

I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood

Came in for typical service and maintenance, was told it would be 1 hr 30s mins. They finish in 1 hr and washed my car. Great experience

We very impressed with the detailed knowledge of the Mazda CX-5 Grnd Touring vehicle by Thomas Belliveau. He was not forceful or aggressive as many sales dealership sales representatives are. He took his time and ensured we were comfortable with his overviews he demonstrated patience and walked through the process of leasing a vehicle. We felt his customer service and our experience was outstanding. Ricardo Dordete whom did the lease paperwork was. very personable and patient with our questions.

I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer)

1st class customer service! Great professionalism and quick in and out. Amazing sales team and service dept. I highly recommend Infiniti of norwood to anyone looking for a car

Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date. Service tech Jeffrey was great extremely helpful and very professional.

Generally, the quality of service is very good. The staff is very polite and accommodating, listens and tried very hard to solve the problems and make customers happy. All that they do very well - management and service agents. The problem is wait times. It took 1 hour and 40 minutes for an oil change. That is way too long. On top of that, estimates on the phone before arriving and when handing over the keys, were an hour. The result, missed meetings and lost money that goes well beyond the value of an oil change.

They replaced a part to address a noise issue. They were honest in cautioning me that they were not convinced that replacing the part would resolve the noise issue. But, I left a message on 11/2 informing Anthony that the car was still making noise and I have yet to receive a return call. This is not the only time that I have left a messages for this service center and not received a call back. Unfortunate customer service given the amount of $ spent on a luxury brand like INFINITI.

I???m very pleased with the service, specially with Fernando. He was friendly and fast to find me a loaner Fernando took his time to understand the problem with my car and kept me informed at all time Thank you so munch Fernando

I know you do a great job and love that you clean my car but a very long 2 1/2 hour wait for only an oil change

From start to finish, the whole car buying experience was seamless, especially coming from out-of-state to purchase a new VW. The entire team at Mastria VW was polite, attentive, knowledgeable and very easy to work with. Will definitely come back to them for the next car!

My experience was exceptional,the staff was courteous and professional.The repairs were done on time,and the service manager Erio communicated with me throughout the service process.I will recommend this dealership to my friends and family.Please thank Erio and the entire staff for a job well done.