Kyle did an amazing job with helping me get my first car! He did an Excellent job, and He introduced me to David and they both had very good customer service. You can tell they know that they are doing!
I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!
Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work.
Boris did an excellent job helping me get the best finance rate and working with me on getting the right price for the vehicle I purchased. I was very satisfied with the customer service and I would be happy to work with Boris again in the future as I never felt pressured to work with them and earn their business.
I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how things are going with my new car,always. I really appreciated that because some past experience of dealing with other sales consultant at other dealerships were unpleasant. I would always recommend Duane to other people that are interested in purchasing a car from the Troy Infiniti dealerships. Everyone that works there I've observed was professional and curtious as well.Even the waiting room is pleasant. I've been a customer for the last ten years due to the great customer service from everyone. Maya Angelou said "people will forget what you say but will never forget the way you make them feel ".Thank you!
by Karen Sykes-Cromer from Lathrup Village, Michigan
February 2, 2018
Whenever I bring my Q50 for service to Infiniti, Jeff is always personable and truly sincere. He is definitely one of the best service representatives at the Infiniti of Troy store. I love this dealership!! My salesman Dwayne and service manager Marc are truly awesome!!!
My front light needed to be replaced. All was covered under warranty and the work was done with care and quickly. I needed to leave for an appointment and a loaner car was provided right away (a very nice one) and my car was reay to go when I got back. Sami was terrific and I felt like a valued customer and was treated extremely well from the moment I walked in. I have never had a better experience at a service shop in my life. This place is doing it right.
I bought my Honda Accord from Jeremy 5 years ago. I got a new phone about 6months ago and it has been nothing but trouble as far as staying connected with the car. Jeremy has helped fix this problem multiple times and never seems to be bothered when I show up for help. He greets us with a smile goes right to work usually has us back up and running in about 2 min. Jeremy is patient, kind and professional and that is why we will continue to do business with Cawood!
I bought a pre-owned vehicle from this dealership. The pre-owned sales manager, Mark Lange, absolutely amazed with his willingness to go above and beyond and help get you the car you really want. He did all the extras that make you feel really good about a deal. I love my new to me car but love that the first time I bought from a dealership, my preconceived notions of salesman and treatment were dashed. Mark is really knowledgeable and will do whatever is in his power to make what YOU want happen for you. Steve Eby is also exceptional, he did everything he had in his power to do as well! Guy, the finance manager for that section was also very helpful. Thank you Mark!!!
I went in on a Saturday and I am big college football fan so Nick Burns set me up right in front of one of the big screen TVs. It was towards the end of the noon games and Nick Burns grabbed the remote and put on the game I requested immediately. While Nick Burns was pricing out two trucks that best matched what I was looking for, other salesman would stop by and ask how I was doing and would strike up a quick conversation about college football. I felt like not only Nick Burns was looking out for my best interest but all the other salesman would check on me to make sure I was comfortable which made for a great experience. Nick Burns brought over two trucks and we were able to get a deal done on a great F150 that I really enjoy driving. I could not have asked for a better experience, didn't miss a play of college football, and was able to get the deal and truck that I wanted. Greatly appreciate Nick Burns as he went way above and beyond to make sure I was comfortable. He was completely upfront and honest with me about what he could do and he delivered on his word. Highly recommend going to Nick Burns and I have already brought him up several times to family, friends, and co-workers that if they want to get a vehicle, they HAVE to go to Nick Burns and Suburban Ford of Ferndale! Thank you for everything Nick Burns!
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