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New and Used 2020 Jeep Cherokee for Sale in Warren, MI

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New
$35,900 MSRP $40,945

2020 Jeep Cherokee Trailhawk

  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jim Riehl's Friendly Chrysler-Jeep
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(877) 328-5305
4.8 (454 reviews)
2 mi. from 48088
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Jim Riehl's Friendly Chrysler-Jeep Review
Happy with service...but the tires? NO!!
by Gary Stroup from Warren, MI
December 3, 2018
5 5 5 5 5 4.8 (454 reviews)
Overall, I am happy with the service I received and have been since leasing from Friendly Chrysler. You guys do a good job! Regarding this lease, though, I am quite unhappy with the tire wear. This is the second 200 I have leased. The first one had Goodyear tires on it. No problems. I used the 36,000 miles on my lease without a wear problem. This 200 has Kumho tires on it. At 31,000 miles, they are already at a point where they need to be replaced. That is ridiculous to me. I don't expect to have to replace tires with a 36,000 mile lease. This has brought me to a point where I will consider another manufacturer, as well as Chrysler, and not simply automatically lease another Chrysler product, even though I have been happy overall with both vehicles.
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New
$32,655 MSRP $37,650

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Suburban Chrysler Dodge Jeep RAM of Troy
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(866) 413-5829
4.7 (1671 reviews)
10 mi. from 48088
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Suburban Chrysler Dodge Jeep RAM of Troy Review
First Experience with Suburban Service Team
by andymoraitis from DealerRater.com
November 5, 2018
5 5 5 5 5 4.7 (1671 reviews)
Having had a poor experience at another local dealership for service on my 2014 Charger R/T Blacktop, I was interested in trying Suburban based on the service reviews. I arrived about 10 minutes before operating hours on Saturday. The service bays were opened at exactly 8:00 AM and I was greeted promptly and asked what service needed to be completed. After waiting for less than two minutes for a service writer to assist me, I explained my problems with the previous service I had received from another dealership to Kevin and was reassured that everything would be completed correctly. After writing up the order, Kevin told me it would be around 60-90 minutes and where I could wait. The lounge area was neat and clean and the time went by very quickly. Within 75 minutes Kevin returned and let me know that everything was done. Pricing was very reasonable and a 20% coupon was applied without my having to ask for it. I was cashed out in less than two minutes and very pleasantly surprised to find that my car had also been washed and the windows had been cleaned (even on the inside). Overall, I was very pleased with the experience and will consider Suburban as my servicing dealership for this car and my 2016 Charger Scat Pack.
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New
$32,826 MSRP $37,845

2020 Jeep Cherokee Trailhawk

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  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Suburban Chrysler Dodge Jeep RAM of Troy
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(866) 413-5829
4.7 (1671 reviews)
10 mi. from 48088
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Suburban Chrysler Dodge Jeep RAM of Troy Review
Thank you Mr. Bellomo!
by Raven Halo from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (1671 reviews)
I would like to thank Mr. Bellomo for everything he expediently did for me in the transition of my leased Jeep to my new leased Charger. Having been devastated at the loss of my first Charger in 2016, I tried something new (my Jeep), but just was not in love with it. Being reclusive in nature, I do not enjoy spending long hours having to make purchases of any sort. Mr. Bellomo seemed to understand my reasoning for wanting to get back into something I loved. My car was a desideratum in feeling like "myself" again. Not only did he accomplish this with amazing accuracy, he, also, took the time to speak with my father who lives 24 hours away to reassure him that I would be taken care of. I, literally, had everything done, no surprises or let downs, in two days without ever having to spend hours at the dealership. I cannot thank him enough for giving me back something I dearly loved and have fallen in love all over again. It is not often that people in the customer service industry are understanding, empathetic and sympathetic enough to tailor a person's needs accordingly. I love my new Charger so much, I will be purchasing it when my lease is up. Thank you, Mr. Bellomo. I am in no way a materialistic person, but this meant more to me and my family, just to see me happy again. I, certainly, hope you get the recognition you deserve!
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New
$32,655 MSRP $37,650

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Suburban Chrysler Dodge Jeep RAM of Troy
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(866) 413-5829
4.7 (1671 reviews)
10 mi. from 48088
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Suburban Chrysler Dodge Jeep RAM of Troy Review
Great overall experience
by Tiffany from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (1671 reviews)
Had a great experience leasing a 2018 Dodge Journey, Tim Brown my salesman was amazing from start to finish. Tim has a great personality and is very easy to talk to, he aims to please and made sure all my questions were answered. He got me a great deal on this Journey and made sure I got every feature I asked for. Although I had to make a trip to the service department shortly after for a minor defect in the car, I am still pleased. Kyler Livingston in the service department made brininging my journey back in very easy. Kyler was very helpful and informative on what to expect throughout the process. Suburban Chrysler Jeep Dodge Ram has a great team from the sales department to the service center. I am so glad I chose this dealership.
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New
$32,250 MSRP $37,190

2020 Jeep Cherokee Trailhawk

  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Suburban Chrysler Dodge Jeep RAM of Troy
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(866) 413-5829
4.7 (1671 reviews)
10 mi. from 48088
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Suburban Chrysler Dodge Jeep RAM of Troy Review
Best Customer Service!
by MegAnB from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (1671 reviews)
My husband and I purchased a 2018 Jeep Compass from Max Dombeck. He went above and beyond to ensure we had the best experience. This is by far the best customer service I have ever seen. In the past, I never had the dealership or salesman follow up with me to see how I like the new car. Max has followed up with up with us to make sure we are happy with the Jeep. I highly recommend this dealership and Max Dombeck! When it is time for my next vehicle I will definitely purchase it here!
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New
$33,156 MSRP $37,190

2020 Jeep Cherokee Trailhawk

  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Golling Chrysler Dodge Jeep RAM
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(888) 752-1344
4.9 (3350 reviews)
16 mi. from 48088
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Golling Chrysler Dodge Jeep RAM Review
Recall, recall, recall
by JeepGirl from Farmington, Mi
December 3, 2018
5 5 5 5 5 4.9 (3350 reviews)
Came to Golling after being frustrated with Jeep recalls because of service at another dealership. I was ready to turn this thing in. Sick. Of. It. Luckily, Chuck took care of me. He even made me laugh about the whole thing. Now I’m back to looking forward to a top down summer in my Jeep again!
SPECIAL OFFERS
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New
$32,981 MSRP $36,995

2020 Jeep Cherokee Trailhawk

  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Golling Chrysler Dodge Jeep RAM
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(888) 752-1344
4.9 (3350 reviews)
16 mi. from 48088
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Golling Chrysler Dodge Jeep RAM Review
Leasing my first Jeep Cherokee
by justinec from DealerRater.com
November 5, 2018
5 5 5 5 5 4.9 (3350 reviews)
My family and I have had great experiences leasing cars from Golling for the past two years now. Recently, I went back to Golling to turn in my old lease car (a Fiat 500) and was interested in getting another new lease car, preferably a Jeep. I went there, with my parents, with just the intention to check out the kind of deals they were having on lease cars and ended up walking out with a new 2016 Jeep Cherokee Latitude 4x4 for $200/month - 2 year lease, 10,000 miles per year. The lease was originally priced at $239/month with employee discount (my dad is a Chrysler retiree) and we were able to work with the sales associate to get the price down to $200/month by paying a larger down payment. This was the best price we could find compared to other dealerships we had looked at who were charging more than double that price for a lease Jeep Cherokee. Everyone we worked with was very professional and worked quickly and efficiently with us (we were in a bit of a time crunch that day trying to make it to a Tiger's game that afternoon). I believe we arrived at the dealership that day around 1pm and were out with my new lease car, all the paperwork and payments completed and my old lease car turned in by 4pm. I love my new Jeep Cherokee! It has everything I want and more - 4 wheel drive, lots of storage space, heated seats and steering wheel (which will be great in the winter), back up camera, floor mats, UConnect, free Sirius radio for 1 year, Stop/Start engine and good gas milage (20mpg city, 28 mpg hwy). I was also very satisfied with the selection of cars the dealership had and the deals for leasing or buying a car. I have already shown most of my friends and family my new car and have told them what a great experience I had a Golling. I would highly recommend Golling to anyone interested in getting a Chrysler, Dodge, Jeep, Fiat or Ram!
SPECIAL OFFERS
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New
$33,845 MSRP $37,955

2020 Jeep Cherokee Trailhawk

  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Golling Chrysler Dodge Jeep RAM
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(888) 752-1344
4.9 (3350 reviews)
16 mi. from 48088
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Golling Chrysler Dodge Jeep RAM Review
Turned a bad situation into a great deal!
by thebobby from DealerRater.com
November 5, 2018
5 5 5 5 5 4.9 (3350 reviews)
Two weeks ago my wife totaled my one year old 2015 Dodge Journey Crossroad. Everyone walked away ok, but the car was toast. When I bought (not leased) the car in April 2015 I put down about $7,000! After the insurance appraiser came out and did his thing we walked away with $1,000 after the balance of the loan was paid, ouch! I described my financial loss on the car as the worlds most expensive 1 year lease...$7,000 down and about $4,000 for a years worth of monthly payments had my monthly nut at around $900/month. Having bought my Journey from Golling in April of 2015 and my moms in September of 2015, I figured this is where repeat business and customer loyalty should pay off...and boy did it ever! My salesman, Kyle Redwine (a really cool guy) remembered me right away and after I gave him my sob story he got to work right away. I told Kyle what I was considering and he found the options and packages I wanted so I could compare and make the best decision possible. When it was all said and done we settled on a 2016 Town & Country S and the deal Kyle got for me was excellent. When we sat down with the finance guy Marty Knudsen (another cool guy), things got even better. Thanks to Marty's experience and attention to detail he was able to determine that the warranty package we bought for my Journey was almost all refundable. We were able to get an extra $2,000 back before the deal was done! Some dealers and sales people could have seen the situation I was in and been predators knowing I was on the hook to get a car fast, but all of my experiences with the folks at Golling has been fantastic and this particular experience really solidified my opinion that Kyle, Marty and the Golling family don't just want to sell you a car...they want to sell you the right car and make sure you'll be back for the next one and tell your friends and family to get their cars there too!
SPECIAL OFFERS
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New
$32,981 MSRP $36,995

2020 Jeep Cherokee Trailhawk

  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Golling Chrysler Dodge Jeep RAM
() -
(888) 752-1344
4.9 (3350 reviews)
16 mi. from 48088
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Golling Chrysler Dodge Jeep RAM Review
Great saleman , great experience.
by Trbobuick from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (3350 reviews)
I took my father into the dealership to get him the truck that he has wanted for a while. Due to retirement , he had to drive smaller cars for the last 10 years. We came in and was immediately greeted by Francis . He was extremly knowledgeable and knew every option and trim group. He then broke down the options and the monthly payments and guess what ? We found a truck with all the bells and whistles that was within 60 bucks of what he was paying for his Fusion ! He signed the papers and we told Francis we would be there around 4:30 the next day and had to be out by 5 . We pulled in and he had the freshly installed running boards on, gas in the tank , and it was pulled up to the front. Dad finished up the paperwork , I put on his plate , and we were out the door by 4:59 !! Thanks again Francis , my family will definitely be seeing you again very soon !
SPECIAL OFFERS
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New
$32,981 MSRP $36,995

2020 Jeep Cherokee Trailhawk

  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Golling Chrysler Dodge Jeep RAM
() -
(888) 752-1344
4.9 (3350 reviews)
16 mi. from 48088
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Golling Chrysler Dodge Jeep RAM Review
Outstanding
by Hjblang from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (3350 reviews)
My husband and I went in to get 2 cars last week, and we were able to quickly and efficiently get it taken care of. Our salesman, Robert Luliano, was not only knowledgeable and friendly, but incredibly welcoming and professional. I got a 2019 Jeep Grand Cherokee (again), and my husband got a 2019 Dodge Ram. We are absolutely in love with our vehicles. I just wanted to give Robert a huge ???thank you???, and mention that he will be the only salesperson we work with in the future.
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New
$33,343 MSRP $36,995

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
Car Leasing Experience
by Lori Woods from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (685 reviews)
For starters, Betty Brown is the most honest, authentic person I???ve ever met. She will straight up take care of anything you need and help with any (and all) questions or decisions. Secondly, Perry Vennettilli is the best sales person period!! If you???re looking to buy a Jeep, he???s your guy! He???s got your back (Betty too) and will work for you to get everything you want. The car buying/leasing experience is already a bit stressful but Perry will make sure it???s all transparent and make sure you will be happy. He get you what you???re looking for in the price range that you need and give you the customer service that???s hard to come by. This is my 5th Jeep and my first leasing experience with Milosch and Perry. I will never go back to the dealer in Highland. I prefer honesty and not getting into a car buying experience that turns into a nightmare. I will take honesty everyday!! 5 Stars!
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New
$33,343 MSRP $36,995

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
Great customer service
by ModlinMM from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (685 reviews)
Marine Danno did an amazing job assisting us with the purchase of our new 2018 Jeep Wrangler. The team at Milosch???s Palace Chrysler Dodge Jeep Ram worked with our busy schedule and long commute (to the dealership) to make our dream Jeep a reality. Marine also assisted us with the purchase of our other lease vehicle. We highly recommend Marine Danno and the Milosch team!
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New
$33,520 MSRP $37,190

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
Top Dealership in Michigan
by Mseduaka from DealerRater.com
November 6, 2018
5 5 5 5 5 4.7 (685 reviews)
I purchased a certified used vehicle from Milosch's in 2010. I have never had a problem with the services provided here! Great Dealership! I actually drive from Oakland county approximately 30+ miles one way to allow them to service my vehicle! My brother asked me, "Why the long drive? Aren't there Chrysler dealerships closer?" My response, Yes, but Milosch's is the best!" The only complaint I have...I wish they had more dealerships! Lol :) I look forward to doing continued business with them!
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New
$33,343 MSRP $36,995

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
2018 Jeep Grand Cherokee Limited lease
by jdesteiger from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (685 reviews)
My experience leasing a brand new 2018 Jeep Grand Cherokee Limited Edition was excellent! George Essa was fantastic to work with. He went out of his way to locate the vehicle I wanted, and worked within my budget. He was very energetic, and had great customer service. He worked in a fair deal for a trade-in as well. I highly recommend him and Milosch???s Palace Chrysler!
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New
$33,520 MSRP $37,190

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
2X Rewards Point was 2X the Trouble
by Happycamper62 from DealerRater.com
November 6, 2018
5 5 5 5 5 4.7 (685 reviews)
I had received an e-mail from my Dodge RAM MasterCard telling me that my reward points were worth 2X until June 30, 2017. I needed an Oil Change and Tire Rotation. I took my Ram 1500 in for service and it was done in less than an hour. However, when processing my bill the process to receive my points was done incorrectly. I returned to the dealer to get it corrected and they went out of their way to fix the problem. The process was complicated but my Service Advisor, (Tim May), completed it and I received my Reward Points. The reason this is so important to me is that the Reward points made my Services FREE. Thank You Palace.
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New
$33,520 MSRP $37,190

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
Good service and helpful staff
by LADings from DealerRater.com
November 6, 2018
5 5 5 5 5 4.7 (685 reviews)
We purchased a 2014 Journey from Palace at the beginning of 2016 and have been using the Palace Service Department ever since. We really appreciate the Department's professionalism and speed of service. The staff is courteous, knowledgeable, fair and honest, and take time to answer any questions. The oil change package (where you purchase 4 oil changes up front) is a great deal. They get you in and out quickly. We have been very satisfied this Dealership.
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New
$33,520 MSRP $37,190

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Milosch's Palace Chrysler Dodge Jeep RAM
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(248) 230-4375
4.7 (685 reviews)
19 mi. from 48088
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Milosch's Palace Chrysler Dodge Jeep RAM Review
Palace Perfection
by Karen Bailey from DealerRater.com
November 6, 2018
5 5 5 5 5 4.7 (685 reviews)
I don't know where to begin with praise. We have been with Roger Kibbe at The Palace for over 15 years - leasing and/or lease end purchasing our vehicles. We recently did both in one day. There is no other dealership to consider BUT Milosch Palace. When our daughter leased her first car after college Roger was Father Figure, Friend, and Salesman in that order. He listens, guides, and suggests without ever crossing the line into self service. He knows the exact criteria my husband prefers in a car. One phone call to Roger and he will search for and have what we need waiting for us to test drive. When I leased my car, I found the exact one I wanted at another dealership. A phone call to Roger and he had it within the week. Over the years I have purchased 2 vehicles at the end of lease term. No one does that faster and smoother with a never ending smile than Ken Spence. Simply speaking, in the 15 + years we have dealt with this dealership for recalls, oil changes, service, collisions (yeah that too) the service by each and every department is outstanding.
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New
$35,286 MSRP $38,775

2020 Jeep Cherokee Limited

  • Ext. Color: Black
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Westborn Chrysler Dodge Jeep RAM Inc
() -
(313) 528-6197
4.7 (262 reviews)
20 mi. from 48088
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Westborn Chrysler Dodge Jeep RAM Inc Review
New Jeep Grand Cherokee Owners No Pressure Buying Experience
by kraut1971 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (262 reviews)
We headed out to Westborn Chrysler-Dodge-Jeep-RAM last Thursday to test drive one of the newer models, only sure of one thing: we weren???t buying a vehicle that night. After meeting Mike Poupore in the parking lot, he listened to what we were looking for and made great recommendations for three different Jeep products: the Compass, Cherokee, and Grand Cherokee, three different names / three different styles all together. We walked by examples of each and he pointed out various difference between those three vehicles. Admittedly, I???m a guy who???s always looking for a great deal (aka, a ???tightwad???), so I simply asked Mike, ???If you were standing in my shoes, which vehicle would you seriously consider tonight???? Mike stepped back, contemplated my question and answered, ???I know you said you weren???t thrilled about silver, but I have a beautifully equipped 2018 Grand Cherokee Laredo on the other side of the lot. Now I need to let you know that it???s ???Billet Sliver??? but I don???t think it???s the color you???re thinking of. Do you want to check it out???? Based on the ease of our conversation I felt that I had to at least check out what Mike just recommended. As soon as we saw this vehicle I told Mike, ???You weren???t kidding! That???s NOT the ???silver??? I was expecting!??? Mike explained some great features that were uniquely included in this very vehicle???s options: 18??? aluminum wheels and an 8½-inch screen instead of the standard display. This vehicle had all the features we really wanted without skyrocketing the price with a bunch of unnecessary luxuries. Mike offered us a test drive and within 2 miles our minds were made up: we wanted this Grand Cherokee Laredo but we just had to make things work within our budget. We thought for sure we???d be coming back next week to finalize the deal but Mike worked out the numbers to get us to drive that beautiful machine home that same night. Unbeknownst to us, while we Mike was sharpening his pencil to work around our budget, he had his staff doing final prep and detailing the vehicle. While the finance team was completing the details of our deal, Mike took us out to our vehicle and invested the next half hour showing us features, explaining how to make voice calls, pairing both of our phones, explaining our free SiriusXM subscription and pre-programing our radio channels??? I???m sure he deals with dozens of customers each month, but he truly made my family feel as if we were his most important client in that moment: We never felt pressured because Mike took the time to understand our needs and was professional at every level. This guy???s a master-salesman, for no other reason than the fact that Mike genuinely cares about the people that walk through Westborn???s doors. Purchasing this vehicle was such an easy and comfortable experience! All of a sudden we were happy to sign on the dotted line and drive a SILVER Grand Cherokee home THAT NIGHT! My wife and I are proud to finally be official members of the Jeep family!
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New
$33,474 MSRP $38,585

2020 Jeep Cherokee Trailhawk

  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Suburban Chrysler Dodge Jeep RAM of Farmington Hills
() -
(888) 241-2391
4.6 (1348 reviews)
22 mi. from 48088
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Suburban Chrysler Dodge Jeep RAM of Farmington Hills Review
Bad experience turned out to be a great experience. Happy
by Sprinter from DealerRater.com
November 6, 2018
5 5 5 5 5 4.6 (1348 reviews)
Brought my sprinter van to get the radiator replaced on 10/25/16. did not drive much since (3500 miles) and today I open the hood because of a noise and saw the front grill was broken and held by a zip tie and the clamp of the turbo hose was tight so hard that it ripped the hose. They were the last people to work on it and they never told me about it. Not happy at all and of course they won't do anything about it. This is what i thought. The service manager Shawn Leline contacted me by phone and with no question ask, he reimburse me for the turbo hose and bought a brand new grille for my van. He was very courteous and kept his words to the end. This turned out to be a great experience and proof that there is stiff few people who keep their words. Awesome job. Thank you
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New
$36,514 MSRP $39,340

2020 Jeep Cherokee Trailhawk

HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Shuman Chrysler Dodge Jeep RAM
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(888) 331-5499
4.9 (6273 reviews)
25 mi. from 48088
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Shuman Chrysler Dodge Jeep RAM Review
Always Good Work
by Lindauer from DealerRater.com
November 6, 2018
5 5 5 5 5 4.9 (6273 reviews)
Came in for a recall update, an oil change and a non-functioning Cruise Control/Adaptive Speed Control issue for my 2012 Grand Cherokee Overland Summit that I purchased used w/addition purchased warranty, from Shuman in late Spring this year. During the oil change, a fluid leak was discovered in the steering rack. The CC/ASC module was found to be faulty as well. The rack and the module repairs were $4000.00. Upon inspection by warranty specialists, the rack and module were replaced free of charge. Thank you Jesus! Eric Ekland, the Shuman Technician who made all repairs, spoke with me per my request at the conclusion of the job and thoroughly went over all the work that he had performed. I have worked in the Automotive field since a young teenager (now 59). I currently work in Automotive R&D but worked previously for many years as a mechanic. One of the hardest things for me to do is to turn my vehicle over to another set of hands to address issue that I could usually take care of myself. I am a technical perfectionist and a bit of a dealership skeptic The Rack replacement is a big job requiring substantial disassembly to the front suspension and drive-train cradle to facilitate access. There is a lot of things that need to back together correctly for a successful repair outcome. After Speaking with Erik, I am confident that he possesses all the necessary talents and customer service attributes for providing me with peace of mind that my vehicle was repaired correctly. I requested to Erik that he be the only technician to work on my vehicle for any future repairs at Shuman. The best thing about Shuman Dodge Jeep Ram for me is the emphasis they place on relationship building. From Mr. Shuman, Mr. Zeigler, the Service Staff all the way to the lady who answers the phone, they all have been wonderful and helpful; this is why I come back. Lastly: A few words about a young man named Hunter. Hunter is a teenage Apprentice Technician and Porter/Shuttle Driver at Shuman. Hunter reminds me much of my youthful self years ago when I wore the moniker of "Gearhead" proudly. While being shuttled by Hunter we talked at length about cars, growing up young today, original Hemi Cuda's vs. Hellcats, to name just a few. Hunter embodies having the greatest internal gifts (sorely missing in todays youth) needed to carry him into an automotive career (or any career for that matter); interest, initiative, excitement and enthusiasm. Somebody get that boy a Mentor and train him well! Thank you Shuman Matthew Lindauer
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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