I went Saturday and looked at a vehicle. The salesman Dave was disappointing when we left. He contacted me pleasantly Sunday. I returned to buy the car, but the general manager sweetened the deal to ensure the sale. One of the best car buying experiences ever! I highly recommend going to Chapman Dodge on Indian School and the 101 !!
I wanted to buy tires, and get an oil change. I got three tires regular price, and last tire was a dollar. That is a great deal. I have a lifetime warranty on my Chrysler so any repairs under warranty are 100 $ and rest is paid for by Chrysler, great deal.
My dealer Ricardo was very courteous. He did not make me feel pressured into a vehicle and took his time explaining my options. I was expecting to spend my entire day. Instead I was done and driving my new car home in less than 4 hours.
Dan my service adviser is just great. Helped me this week when my Durango "check engine" light came on. I trust him and Chapman Dodge. Also, last week when I had oil change, Chad was very helpful and a great adviser.
I really do enjoy going to this service department. I came in describing what my car was doing thinking I had a transmission problem and Dan, rather than trying to run all these tests or make a repair that I didn't need, explained that it is extremely common with my car and that all was fine. He then fixed my only other issue, the headlight, quickly and I was off. I really value Chapman (and Dan's) honesty and that they don't come to me with a list of 20 items my car needs every time I bring it in. Because of this, if they ever do tell me that my car is in need of something, I will believe them and I really appreciate the trust they have built!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have now been to this dealership both to buy and now for service. I ended up not purchasing here, but only because I was looking for a very specific used vehicle and was on a short timeline. However, the sales person was great. Additionally, I am now using Josh as a service adviser and he is great too! Highly recommend this dealership for buying or service!
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
I was happy to be in and out fairly quickly. Albert the sales man was very friendly and do everything for me to meet my needs. He listened to what I was anted and did not try to up sale me which is very annoying to me
Alex was very helpful in helping us find a car after my fiance was in a car accident. We tried to get into a new one and they couldn't so they got us into a used one and did as much as they could to make it happen. Highly reccomend Alex & his team!
Helpful, curtious staff. Very knowledgeable. Albert Martinez made sure I was comfortable in and with my purchase. He answered any questions I had and is making himself available moving forward should any other questions arise.
Great service, and the wait wasn't bad either. Cozy waiting area and good, hot coffee. The price is a little high, but I feel the service was also high.
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