Answer is, it depends. We got there at about 3:30pm and left maybe about 8pm. But we got a fair deal. We have tried to go to other dealers, and yeah they make fun of this on the radio but its true. Others dealer tried to sell us a vehicle and forcing us to put 3000 dollars as a down payment. Elder asked us how much we wanted to put down asked how much we could afford a month and they would work with what we had. Very friendly people, and my dad got his new car which is very happy about.
I have had a few issues with my car. I will most likely never purchase another Buick but the service team is great! My advisor goes above and beyond to assist in getting my car repaired. Thank you Mark for your customer service.
I found a used work van at this dealership and I’m very happy with the whole process of buying from this dealership. I called and they sent me the application via email. (I live in Dallas) I was approved then I put a disposit on the van. I did not haggle on the price since it was truly a good deal to begin with. Once I got to there dealership I test drive and I was out the door in 30 minutes. Everyone was nice and courteous. Professional and not pushy. They offered all the packages that I could purchase but it was not pushed on me. By far the easiest and most smooth car buying experience I’ve had at any dealership. Would recommend them to anyone and drive from Dallas if I found another vehicle they had I would want to buy. 5 stars for these guys and two thumbs up.
What a phenomenal experience! The entire staff at Charles Maund was fantastic! Dealt with Javier, Will and Kenneth.The entire transaction was transparent and what they promised is what they delivered! Buy your car here if you want to deal with an honest and knowledgeable staff. 5 star experience!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
I saw a vehicle that I liked at this location and called to inquire about getting it transferred closer to me so I can purchase it. They were eager to assist and were able to answer all of my questions. I went to my local Drive Time and they were extremely helpful as well. I purchased a vehicle that I love and thier customer service is excellent. EVERYONE was eager and willing to help. They are definitely a team. This was the absolute best car buying experience that I have ever had. I would encourage anyone in need of a vehicle and second chance financing to visit Drive Time.
Amazing experience,highly recommend! Great service
by Sandra Guerrero from Flatonia Tx
January 26, 2018
The staff here is very welcoming and helpful!! Knew what I was looking for in a vehicle without breaking bank and was such a great experience!! Need a car I highly recommend!! Come by and see Richard, best person to get you in and out in the car you really want!
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