Hershey location- excellence in all aspects?
November 5, 2018
I had the unique experience of working with sales, service, and auto reconditioning all in the first month... As a Lebanon, Pa native we have bought 4 cars from Frederick over the course of 20 years, most recently, my wife and I purchased a 2015 Chrysler 200 from the Hershey location. Both Tom and Mitch were consummate professionals- patient, thorough in their process, and ultimately made the sales process a win for all. Not 2 weeks later, I ran over a discarded piece of metal in an alleyway, and was in and out with a new tire in less than an hour. Finally, I inadvertently coated the car with redwood stain while painting a fence- my new car! Frederick's inspected, recommended, scheduled, and executed a refurbishing at exactly the price quoted, even though I'm sure the job took longer than expected. As consumers today, price is always considered to be the most important factor. To me, it's about value. Frederick Certified Pre-owned and its staff truly understand that concept, and make what can be some of the worst potential experiences in a drivers week an absolute joy. Full kudos to management for developing a customer oriented culture and bringing value to our experience. I recommend them without hesitation to all.