Phenomenal customer service!
November 5, 2018
My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting a good deal of my dreamed vehicle. So, we decided to drive all the way to Bremeton to work with the West Hills team since I've read a lot of great reviews about the place. I was actually extremely impressed because Heather was so welcoming on the phone talking to my husband about the price range and details of our optional vehicles. Also, she tried her best in getting the lowest rate from the bank for our car loan; not just that, she also updated the news with us through calls and messages when we were on the way to the dealer. No doubt why we were really excited to take a look. When we get there, let me tell you, the customer service is phenomenally awesome! Besides Heather, whom I'd talked to before arriving, everyone was extremely helpful and friendly. Carl kept searching for the car that matched our requirements. And thanks to Chris for giving us such a good deal on our dreamed vehicle! I have to mentioned Roy: he was extremely nice to us for the whole time and gave us the facts instead of OVER-polishing the vehicle to increase the sale; for that reason, I do give him an extra +. Last but not least, thanks to Shawn, who helped us with the extra package to protect our "baby" car and other papers; his sense of humor did make us feel better after such a stressful day. You all should know this, to match our best satisfaction, the whole team worked with us since the early after noon on the phone, updated news with us till 4:00 PM, when we're driving, and kept working with us until 8:40 PM. Yes, they did stay 40 minutes late to finish up the process instead of asking us to get back the next day like the other dealers my husband and I have been. We're absolutely impressed with how professional, helpful, and friendly the team is. Words might be too blunt to say how satisfied we are! I definitely will recommend West Hills KIA to our friends, family, and coworkers. Again, thanks to the professional team at West Hills KIA that has helped us. You guys go beyond and above for customer service and customer satisfaction!