Acton Toyota stands out as easily the most pleasant car buying experience my wife and I have had. Steve Kiviat was extremely pleasant to work with, answered all of our questions about the car, and was completely transparent throughout the entire experience. He was recommended to us, and he did not disappoint. I will definitely recommend Acton Toyota and Steve to any friends or family interested in a buying or leasing a Toyota.
I had a wonderful experience with carmax in Westborough. Very friendly staff, very clean. They don't harass you. Upon entering the building, I was greeted and directed to the vehicles I was interested. I ventured the lot on my own and able to check out the vehicle. All the details were located on the window or they have touch screens with the info of the cars on the lots. Chris C was my sales person, he was very quick to respond to questions I had after I left the lot and also gave me detailed information about the cars I was interested in purchasing without haggling me to buy the more expensive car. When I had a question for him he would always answer it and send the brochure or the car detail info so I had it. The day I made my decision I was driving off the lot in a preowned vehicke within a few hours. I was extremely happy with my experience and would recommend Carmax in Westborough for anyone searching for a preowned vehicle. And i had been to other dealerships for test rides.
Just got my fourth Kia from Lev Kia and it was another fantastic experience. Our sales rep, Ken Russian, is not only one of the most knowledgeable and hard-working guys there, but he is also one of the least pushy and nicest salesman I have met. In addition, the managers, finance guys, and especially the service department are all top notch and great people to work with. No doubt that I will be headed back there again when it's time to look for a new car, and I highly recommend them to anyone looking for a high quality vehicle at a great price! Lev Kia is the best!
Purchasing a new car was very simple and straightforward. Ken was friendly and welcoming. He listened to what I was looking for and did not try to upsell. The offer on my trade-in was within the range from the rating sites that I had searched. The offer was explained to me in detail. When I wanted a different color in the model and trim level, they were able to get one for me. Peter took care of the financing and paperwork. He was thorough and explained everything. Picking up the car was simple. Highly recommend Lev Kia.
I needed a replacement vehicle and my credit was recovering from the Recession,Ken Russian got me an excellent rate on a loan, which made it possible for me to buy a used car (with only 100 miles on it) right off the showroom floor. I had my hyperactive son with me and they did not give me any looks when he jumped all over the showroom (I did warn him to stay away from the cars!). This dealership's professionalism is unparalleled. When I brought the car in for service, everyone was completely professional and again, understanding of the child situation. Everything was explained and all questions answered. I gladly drive from Worcester to Framingham for service because I know I'm getting the best.
Lev Kia service department delivers time and again!!!!
by Christine B. from DealerRater.com
August 20, 2018
Warren Rios and his service department staff repeatedly deliver outstanding customer service in every situation that I have been faced with. I have been a customer of Lev Kia for many years and have bought my last two cars at that dealership solely as a result of the sterling service that I receive in that area. I was suddenly without my vehicle this morning and was in a pretty good panic. Warren was able to take me right in, and have me up and running inside of one hour- and on my way to work. I cannot say enough what an asset that this service department, and in particular, Warren Rios is to this dealership. The entire service department staff is friendly and courteous and always willing to do whatever they can to have you back on the road and on your way as soon as possible. I highly recommend the service department at Lev for their expertise and outstanding approach to customer service. It is ALWAYS a good experience! --Christine B. of Framingham
Ken and the sales team at Lev have always been great to work with over the years, this being the 4th vehicle we have bought from Lev. Never any pressure and always the best pricing.... even better than some of the KBB and TrueCar pricing I have seen by a healthy margin.
Very pleased with this experience, I highly recommend them !
by NewCustomer from DealerRater.com
July 14, 2018
I recently purchased a new Kia Sorento from this dealer. I was extremely happy and completely satisfied with the entire experience. My salesperson, Tony was easy to work with, very knowledgeable, helpful and accessible. They found the car that I wanted and kept me in the loop during the process. The purchase process went very smoothly. The staff took plenty of time to go over the features with me and I am very satisfied.
Top Notch Service at Herb Chambers Kia of Burlington
by 3kiafan from DealerRater.com
November 27, 2018
As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience with Sales or Service. I don't know what else there is to say. The people are all friendly and service oriented. The only complaint I could muster up is the parking is tight. I feel for the staff having to maneuver vehicles there. They make it work, though and really, the experience us about the people and the relationships built. A+ to all the staff.
I???ve been coming to Kia Burlington for over a year now and have worked with Diego, Jen and Cesar for the entire time. Each time I come, I am greeted by name and welcomed so warmly, which means a lot to me! They have always gone to great lengths to make sure my car leaves the premises better than it came in, and that is for every single visit. I???ve never had a problem at this dealership and will keep going! Blessed to see these guys and gal a few times a year!
I am continually impressed by the service department at the herb chambers Kia dealership in Burlington,Ma. From the minute I step in the door to the last step out of the building. They listen to my concerns and offer suggestions which can be helpful as I learn my car over time. Very reasonable costs for service and service was done quickly.
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