Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
Everyone was down to earth, friendly, and completely honest with me at this location. The buying process and the price was so much better at this location then at my home location so I drove one hour to get my car at this location.
Friendly and efficient. I was in a hurry. The repair was done correctly with no sneaky extra charges. I have to drive 45 minutes from home to get there. I wish there was Kia service like this in my town!
I took my car in for an alignment I'll need to notice at my my car was still pulling to the right after taking it out of the shop. I contacted the service department advising them that the issue is still there. I went in a couple days later. Only to be told that I must have hit something because my struts were not straight. Which I called the service department right after I got the vehicle out of service about my vehicle still pulling to the right. This was unprofessional and they should have fixed my car.
Identified a C-Max Titanium new at the dealer and the dealership was very rapid and responsive, quickly put together a financing plan, had great communication about the vehicle. Unfortunately for me, someone else had their eye on it and swooped in before I had a chance to test drive/buy. But overall was a good experience with their sales.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
Friendly and knowledgeable salesperson (Dalilah) made experience a great one! It was more like dealing with a friend! Nice to hear all the folks felt part of a good team, which demonstrates good management and fair treatment of staff.
Best auto service in the Bay Area.
Jon (Jonathan) is the best person you can ever ask for. He's just amazing. He TRULY cares. Micah from the service team has also been very helpful. They simply have a great team of caring experts who know KIA cars.
Randall Clark did a wonderful job showing me the car I decided to buy. I liked his friendly non pushy salesmanship. I appreciate this teams patience with me since I was without my husband and needed to confirm details with him over the phone late in the evening during the buying process. They were professional, kind and courteous. I'm very happy with my car purchase.
Victor Redd is the exact kind of person you want to deal with when selecting a new vehicle. He’s a straight shooter, patient, and enagaged in YOUR process. He contacted me when a similar vehicle to my hard-to-find request crossed his desk and a deal was made that same day. Excellent overall experience and highly recommended!
Eugene made my buying experience a pleasure! No pressure, just warm friendly assistance. All questions were quickly answered. He took the extra time for a thorough road test and explained every feature on the car available. A total stress free experience.
Today I drove away from the dealership as a first time car buyer! I had an amazing experience with this A+ team. Nick the GM was super helpful with setting me up with his team that gave me the true VIP experience. The assistant manager Thomas was able to find the car that I was exactly looking for while also keeping me updated when the car would be ready. I appreciate all of the communication even when he was technically out of the business. My sales rep that helped assist me with the car was Sterling and he helped so much through the process and patience with the finance department. Sean was the sales manager within the finance department and he did everything and exhausted every possible outcome in order for me to get the best deal! I walked away believing that this whole team was there to help us all reach a common goal which was driving away with a car at the best affordable deal. Thank you all for your help!
Staff didn't seem to know how to check in a car on early bird drop off. We filled in online appointment with what we wanted and a form and they still didn't seem to know what to do.
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