Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
In the early stages of car shopping for a family-friendly SUV, we stopped by City Auto in Murfreesboro, TN while out there running errands. We were not there anticipating to purchase a vehicle that day. However, things changed.
Steven Ray, the salesman, was the first to greet us. He was not pushy, annoying, or anything like your stereotypical salesman would be in your head. He asked questions and let us talk more than he talked. He was very personable and made our experience outstanding. He provided a thorough answer to ever y question we had. If he didn't know, he made a quick phone call to get the answer we needed. He insisted a test drive in a few different models, just to get an idea of what we were looking for - even though we made it clear we weren't looking to purchase that day. (... I guess that's how they get you)
He walked us through what to expect in the buying process. Gave us little hints to get better pricing and APR.
After the sale, he called us numerous times to ensure that we were happy. A few days after the sale, a few weeks later, then a month or two down the road.
Highly recommend City Auto and especially Steven Ray.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Adeeb was so understanding! They asked me what I wanted and found me the exact car and the exact package and even helped me understand how to sink my phone and an app with the new car. Everyone was so lovely but Adeeb was so patient with me and gave me a wonderful deal!
My check engine light came on and I called Kia immediately, they told me to come in and they would fit me in and see what the issue was. Well they were fantastic, they found out the issue and took care of me quickly, efficiently and with professionalism. This is a great service department, one of the best I have dealt with, and this is my 4th Kia. Thank you Kia of Murfreesboro!!!!! Great job.
I live in Nashville so I did most of my shopping online with Internet Manager Ken Stevenson. Drove past my local KIA dealer to go to Murfreesboro because of Ken's quick and thorough response. Thanks for a great experience, and what a beautiful new showroom!
KIA of Murfreesboro continues to provide excellent customer service to the customers.
The mechanics and technicians provide top check-ups, preventative and repair service on my car. I have the assurance knowing that my car is in the best and safest driving condition when I leave the dealership.
The employees at this dealership are both friendly and highly competent in their line of work.
It's great to have KIA of Murfreesboro and their staff that continues to strive for excellence in our community.
Brennan, our sales associate, was knowledgeable and patient. Martin, the owner, visited with me a couple of times over the 2 days I was looking - he was honest and willing to do what was necessary to help. That facilities are clean and modern; very nice customer areas. We purchased a new Sorento SX and are very pleased with the vehicle and buying process. This is our second Sorento, and the 2018 version is a nice update over our 2014 SX. Go see these folks - they are much more pleasant to deal with that ‘the other Nashville guys’.
by John Seegel from 2077 Bahama Drive Navarre, FL 32566
November 21, 2018
New Tires were added to the vehicle, that was greatly appreciated!. Disclosure of Med. Level scratches were not identified on cars.com.............Dealership was Friendly and very helpful with the Loan Paperwork! One disappointing thing was only 1 set of keys..................I should have asked for a further discount with only 1 set of keys............My wife was not to happy about that..............
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