Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.
Jesse stepped in to finish my purchase when my original sales rep wasn't available, showing great teamwork. He was super friendly, informative, and efficient. He took extra time to explain all the features of my new car. The staff here works together to ensure customers get full attention.
Mark Brody was helpful and easy to work with. If you are in the market for buying a vehicle, new or used, we highly recommend Mark. We had a short amount of time to purchase the car and he made sure that we were his top priority.
When I took my KIA Optima turbo in for an oil change, Jimmy, the service advisor, checked my car's wheel alignment and brakes as part of the the full inspection. Everything checked out great! I have owned this car for 6 years and it has been so reliable. I appreciate the free car wash as part of the oil change, too.
Jimmy was very helpful and directed me to what had to be
by Grace123 from DealerRater.com
March 2, 2018
I have gave this rating because of the service and guidance of the service rep. Jimmy, His informing me of what needed to be done and to bring my car back for a recall that needed to be done and he was very helpful and caring
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
I am a happy customer that is consistently treated well by everyone in sales, service and finance at Lexus of Thousand Oaks. This is the fifth RX I have leased from super star Lora B! Each time I lease from her, she makes this process smooth, fast and painless. I appreciate that she is always available no matter the time of day to answer questions. She patiently takes the time needed to make sure I understand the changes in the RX from year to year. When I bring my car in for service, Steve L. is also consistently helpful. He is courteous, professional and makes each visit a breeze. Both Lora and Steve go out of their way to make sure my concerns have been met and that I have a loaner car if needed. I honestly appreciate the positive experiences with sales and service that I have had over the years. I have leased from other companies and there is no comparison when it comes to the level of customer service that Lexus of Thousand Oaks offers. My husband and I are both currently driving cars from Lexus of Thousand Oaks and have referred friends that are also happy customers.
MIKE FLORES! OMG! What can we say bro! You went above and beyond! Great guy, awesome truck, no hassle sale, you brought it to us and we signed the paperwork all in the comfort of our own living room! Easiest purchase EVER! These Guys are simply THE BEST! We'll definitely recommend them to EVERYONE we know! Ask for MIKE FLORES and you'll for sure get the best customer service! See you for our next purchase!
Great Dealer since I was 14 in '67 looking at Shelby Cobras
by B G from DealerRater.com
August 0, 2018
I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch. He referred me to Shaun Shahar. Shaun came out to meet me and I told him I wanted to test drive the car. I also told him the model, color and options I wanted. He happened to have that particular model on the lot. He had his associate Aaron take me for a test drive in the car. Aaron was well versed in all the features of the car. I took the car through its paces and I decided that the Continental just might be the car for me. I think Aaron was excellant and personable to work with. Once I got back to the showroom I spoke to Shaun about pricing and the financing options. He gave me his best price and the deal structure. I decided to think about it. There was no pressure of any kind put on me to buy. Shaun called me back the next day and I told him that I was still interested in the car. We went over the pricing again and made some adjustments in my favor. I stalled on the purchase price. He sounded so disappointed and I was too. The next day the sales manager called me and I told him I would buy the car with one final adjustment in price. He called me back 10 minutes and said we have a deal. I got into an Uber. Shaun sat down with me and went over the terms of the purchase. He explained it all to me in a clear and precise manner. I then signed all the paperwork. Then Shaun sat in the car with me and gave me a crash course on all of the features and how they operate. He was very patient as I soaked it all in. Then he gave me a rapid fire test and I passed with 100%. I felt competent to operate my new car and drove home. I have to tell you that it was a pleasure to work with Shaun and his associates. He made everything smooth and without causing any stress. I would recommend him to anyone I know that wants to buy a Lincoln or a Jag.
I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
I have got my last two cars at Sunrise Ford. They were not pleasent when I went back for my third lease so I went to Galpin Ford. Don Rhodes was great he and Bohdan made my leasing my new Ford Escape Titanium easy and painless. I would honestly recommend Don to all my friends and family and am loving my ride. A shout ou to Fany in finance. If you go tell Don Bert Champagne sent you. I am really happy to give this honest review.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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