I just want to say that from the moment I set foot in Land Rover Roaring Fork til the time I drove away with my new (to me) Ford Expedition, I was treated to a professional, low pressure and ultimately enjoyable experience.
Mike Gallucci, though busy with a customer, found time to break away and answer questions over the phone. He insisted my wife and I come in. Though it was near closing time, I must say, he could not have been more patient and helpful.
We took a long test drive, went through a dissertation of questions and considerations and finally began the initial paperwork. Two hours after closing and emphatically nightfall by now, we left knowing that they had our best interest at heart.
The next day I returned to finish paperwork which Wayne efficiently and yes, again, professionally assisted me with and before I knew it I was driving away with my gleaming new suv which they sold to me for an exceptional value by the way. Happy customer I am. Thank you.
Very pleased with help I received from salesman Tom Wombacher. Facility was very pleasing and I was welcomed each time I visited with very friendly persons at the help desk. Tom was especially helpful in answering all my questions and guiding through the lease process.
The Most detailed salesman I have ever worked with !!!!!!!!!
by Shawn Anderson from DealerRater.com
June 7, 2018
Michael from the get go was the most informant salesman I have ever delt with, worked with me on the price of the 2017 Jaguar f type that fit my wallet. Never was pushy or rude as some salesman can be. Stayed in contact with me thru all the paper work and never left me guessing !! Answered all questions for me with expertise and respect. He even offered to line up shipping for me since the Jaguar was being shipped too Salem Oregon. Anyone that is looking too buy a New or used Mclaren or used car from Mclaren Houston of TX ,Hook up with Michael Grant and you will not be let down or miss guided !!!!!!!!!! Shawn Anderson
The guys in the service department are WONDERFUL and very knowledgeable. They put my mind at ease. They were able to meet my needs and put my mind to ease about body work that was just completed. Great Team!
I've purchased Jaguars all over the country......Dallas, Chicago, Minneapolis, Miami.....and never has the process been as friendly and efficient as Chattanooga Jaguar. I live in Illinois, contacted Josh Smith and he took care of every detail.....the car was ready for me to pick up....the financing all arranged except for my signature......he spent half an hour going over the XJ's features.....and I was on my way home!!!!.....and I also confess to being a bit on the cheap side and I can tell you that the very competitive pricing was the determining factor in choosing Chattanooga Jaguar! You simply can't make a mistake by dealing with them and I have never been treated as well as by Josh Smith!!
My warning came on and I called the service department questions ning the meaning and need for repair. I was able to bring my car in then and waited about 45 mins while the battery was changed. The coffee in the waiting room was delicious! Of course the repair was done efficiently and properly.
Took my Disco due to Tire sensor issues, they checked me in promptly, service advisor Robin was ok, it never hurts to smile a little bit - car rental was quick and easy. Car was fixed by the next day. I believe Alina assisted Mr at the time of picking up the car, she was nice and friendly. Overall, Excellent service.
A thorough inspection and check-up was done very well to our vehicle, clearing any issues we saw (and didnt see) out of the way and finishing earlier than anticipated! Great mechanical and customer service.
Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
Got a great deal on a 2017 Camaro! Paid $3,000 under NADA retail listing. Was offered new tires with the deal even though the car only had 17,000 miles on it. Very satisfied. I even have it serviced there with no problems.
Very good customer service from start to finish. Everybody was very accommodating and they make you feel at ease, Ana Marie and Deron were thumbs up. They gave me no pressure s at all. I could sum it all up as a one amazing experience. Highly recommended.
I’ve purchased a lot of vehicles and have never had a better experience than I did with the team at Jake Kaplan’s. My salesperson Brian was extremely friendly and answered all my questions. He wasn’t pushy at all. He introduced me to the GM Chris, who spend time with me going through the particulars of leasing and was extremely helpful hammering out the details. We actually laughed and had fun buying a car! Thanks also to Dan who did a great job explaining the paperwork and registration process. It went very smooth.
I don’t usually do reviews, but this team did such a great job you shoud know it.
Thanks again and look forward to doing business for years to come!
purchased a 2018 Range Rover Velar. I test drove 5 different models over 3 hours. Sales person was extremely patient and helpful. I did not feel pressured at all. The car was spotless when I took delivery the next day. Awesome experience!
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