Very quick response to inquiries, great explanation of the vehicles, features, use and differences to & against other vehicles. They were very amiable people who are very easy to work with. Lastly, they were honest, open, humble and knowledgeable. All very rare attributes in the car business.
Roger went out of his way to ensure that I got in and out quickly while offering a nice loaner and going over the gadgets inside the loaner. When it turned out that I needed rear brakes on top of the 70k mile maintenance, he was respectful of aversion and hesitancy I felt after hearing the quoted price. I explained that I might check a couple of other places to get a quote and he politely influenced my decision toward Volvo parts and Volvo technicians. I decided to have them done at Volvo.
Marcos Frias helped make the process of buying a new car simple. He explained the details of the car, arranged for a test drive and was helpful with each step.
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