I just bought my Mercedes CLA 250 at iAUTOHAUS and I'm loving it. Jeremy Dunaev was the representative that made this process such a pleasure. If you are looking for a great quality European vehicle this is your place. Wow the inventory is just beautiful and over the top. Jeremy I just want to thank you again for all your help. You made this process so quick and painless, you ROCK !!! thank you again. I highly recommend IAUTOHAUS to anyone, I would give them 10 stars if I could.
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
Purchase Experience Redeemed First of all, absolutely love the vehicle hence I'm a returning customer. I was contacted by the general manager about upgrading my vehicle lease 4 months early. I agreed, completed paperwork, and received the vehicle. There was a mixup in the remaining balance for the old vehicle but I'm happy to report that this has been resolved. I do like this dealership and the people there.
Bought my new car from this dealership and was in and out within just a couple hours. I worked with Chris and Dean and was treated with respect and they went above and beyond to make it an easy and enjoyable experience. I would absolutely recommend them to my friends and family!
Can’t tell you what a great experience I had at this dealership with my salesperson Glenn. I drove 2 hours from Tucson and it was worth every minute! Glenn and the dealership delivered on every single promise on my used car buy and went above and beyond to make sure everything was perfect. I will absolutely be buying my next car here.
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
I scheduled my service on line to replace a rear passenger seat latch. I showed up at my schedule time - 7:30 am and was greeted promptly, taken directly to my service advisor - Michael DeLillo.
After being asked if I need a loaner, 5 minutes later I was in my loaner vehicle.
I was notified by Michael that afternoon that a part needed to ordered but that my vehicle would be ready the following day.
As promised, I received the call that my vehicle was ready, I arrived at 5:00, dropped off the loaner and 15 minutes later I was on the road with my repair completed. Fast, courteous, efficient service as usual.
What a pleasureable experience at Land Rover North
by MLPatty from Payson, AZ
October 19, 2015
Everything was perfect. Really enjoyed working with Lee and his professionalism and customer service was above and beyond. He did everything to accommodate our situation. We also had a positive with the girls at the "Loner Car Desk". We have not had much success dealing with the "Millennial" these last few years from not being able to understand them because they talk so fast or their "I don't care" attitudes. Those we have had the pleasure of dealing with in your organization have been exceptional.
As always the service I receive from the moment I drive onto the lot, up to the service entrance and drive off the property heading home I am impressed. Everyone is professional, courteous and I always feel like I am part of something important. A very important part. I get the sense that everyone knows there part in the organization and loves what they are doing. I am extremely satisfied with the care my Land Rover receives and have full confidence in the service team.
I just wanted to recommend Michael Stavola when purchasing cars from this dealership. As a younger Range Rover buyer I was unsure of how the experience was going to be, but Michael was extremely friendly, professional and was a key factor in making the decision to purchase the car. I also had an opportunity to meet the maintenance representative Don and look forward to the excellent service this dealership will certainly provide.
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii.
Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle.
Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing.
I have bought many cars and this was a straight forward transaction, no issues at all.
Quality dealership with all the amenities. Service personnel were helpful and eager to make my visit short and sweet. I was able to use a great loner car when my Mini’s service would take extra time to finish. Much appreciated!
We purchased a 2010 Infiniti FX35 from you on September 8th.
My wife and I just want to thank Mark for a very pleasant purchase experience, a fabulous vehicle and a great deal! The FX35 is absolutely gorgeous and is exceeding our expectations in every way. We have bought many cars during our lives, both new and used, and we can unquestionably say that this is the best car we've ever owned!
We will be sure to recommend your dealership as THE place to go. You were courteous, respectful, professional and honest. As business people ourselves, we appreciate those qualities and value them above all else.
I recently bought a 2014 Dodge Durango from Dan at Precision fleet in Peoria. From the beginning to the end I felt no pressure to buy or any of the typical big dealer pressure. The finance went by pretty fast and I was out of there with my new Durango. I would definitely buy there again and refer anyone looking for a new vehicle
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