Used Lexus ES 350 for sale near Coto de Caza, CA

No comment last purchase and service at MK Smith. No rely, no reply No comment No comment, Hate I can?t get out of this unless I make comments

Very professional and a breeze to deal with...every employee was excellent...very Happy with the whole process

Dealership service can sometimes feel like rolling the dice. That has not been my experience here, largely because of Adrian Kim. This was not my first visit, and of course, another random issue decided to pop up. Cars have a sense of timing like that. I texted Adrian, and as usual, he handled it calmly and thoroughly. No back and forth, no confusion, just clear updates and actual follow through. He pays attention to the small details, which honestly is what separates good from great. The whole process feels organized and respectful of your time. The loaner was a brand new 2026 model, spotless and ready to go. Almost made me forget why I was there in the first place. Service visits are never something you look forward to, but working with Adrian makes it surprisingly painless. If you are coming to BMW Buena Park, do yourself a favor and ask for him. He makes owning a BMW feel the way it probably should feel.

The excessive wind and road noise is a problem. I bought gasket material to help wind noise around the doors but the road noise is noticeably loud compared to my 2019 es350.

Marcos helped us to buy a car last weekend. He was courteous, helpful, resourceful, knowledgeable, and helped us get a great deal. He communicates very well and was a pleasure to work with. We are thrilled with our new car. We would definitely recommend for anyone looking for a Honda!

Beautiful car inside and out, lots of space, quiet and smooth ride steering wheel is my favorite everything is smooth. Once you Learn all the features you’ll be in love!!

Aaron has been very courteous and professional during my contact with the dealership. He's gone above and beyond in his approach to customer service.

without a doubt best riding and quietest car i ever owned . Six cylinder is very responsive and leather interior is very comfortable. I receive alot of compliments on its sporty looks .

Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!

I have been driving the car for less than 2 weeks -- so I am still getting used to the "differences". But I am pleased with the car

A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned, bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard.

Lexus is my favorite car brand. I've owned several over 25 years. I've never needed major service so maintenance costs are very low. The interior is extremely comfortable with many great interactive features.

I love it every time I get in. Smooth ride Love how it feels and looks. It was a present to myself. I’m so happy with it.

I love this car. I have owned my car for 3 years now and it still performs well. With required maintenance you should have no problems at all.

Had my car serviced and Evan did a really great job of keeping my informed of the process during the repairs.

Fantastic car for the price with a incredible v6 engine if you value comfort and a super quiet and smooth ride this is a great choice I only hope the new model for 2026 will be as good because the 2025 is superb

I bought the ES 300H Ultra luxury in July 2022. I love the exterior and interior designs. The interior is spacious and comfortable. I had concern about the height of the seats, since I am 6 inches, but the seats are also vertically adjustable and I have never had my head bump into the sealing. So, f anyone is having an issue, they can consider looking for the pushing the knob upwards, without twisting it. I saw some people complain about the speakers online, but I have the Mark Levinsons, and I have no issues. It is advertised for 43-44 MPg, however I am getting 40.7 and I typically driver 1k miles per month. I know a couple of factors are at play, including my driving style. My main issue is that there is a noticeable lag with accelaration, esp on low speeds. I bought my car from Lexus of Tampa Bay at MSRP, and there was no issues with the purchase.

Yes I do recommend buying at this location📍 Chris Kelly helped me trade in and got my Volkswagen Tiguan i was so happy 😊 the processed was quick 2 hours that's it. I came home with my tiguan my kids loves it though.

Best car exer - except cost cuts for 2017- no more leather and wood accents like thy were in my 2011 ES3500. Maybe next one will be more posh? ;-)

Luis Aguirre from HB Jeep helped me out and made the whole car buying process very easy ! I would highly recommend coming in for him.

I owned a 2017 RC F Sport, my first Lexus and totally love the Lexus brand. I’m a big guy and just didn’t have the room I wanted 😥. I did my research and decided I wanted the 2019-2020 ES 350. I really wanted to buy from a local Lexus dealer, there were 2 near me. Their web site has an option to let you know what your trade is worth. I was satisfied with what they quoted me for my trade, when I got to the dealership they offered me $6000 LESS for my RC F Sport on the trade in. They spent 10 minutes telling me what was wrong with my trade. My RC was as close to perfect as there is. They insulted my intelligence- I will NEVER go to a Lexus dealership in this area again. I bought my RC from a Lexus dealer 200 miles from where I live- they treated me like a CUSTOMER! I ended up buying a 2019 ES 350 from a NON LEXUS DEALER. They wanted my business and gave me a good deal for both of us. I love my ES 350 and both of my Lexus vehicles - BUT I will NEVER buy from the dealer that treated me with their bait and switch insulting attitude!

Excellent service here. Totally professional and very kind. I have nothing but positive things to say about them. Thank you very much David and P!

I have the Luxury package. This car is awesome! Great ride, quiet, good acceleration and outstanding MPG on regular gas! I consistently get 31 to 34 MPG on the highway. The interior is roomy and the trunk is cavernous. My only mild complaints would be the mouse key pad for the instrumentation and no heated seats in the rear.

We are a Lexus family because the cars are graceful and reliable. We will never drive anything else. We have a 2006 Rx 330 with 300,000 miles and it’s still going strong. Never a problem…just the usual-brakes, tires and oil changes, batteries. I drive a 2011 ES 350 sedan that I bought used. 2 years old. Now has 110,000 miles. Still shiny and fresh looking. So nice to have a dependable vehicle. I think my drivers side seat is a little broken down and I am not a heavy person. I use a special cushion for comfort. I realize newer cars have more bells and whistles..but what’s the point of trading a great car for a bigger cup holder? We are older. When we are ready to go down to one car we will trade them both for another Lexus!!!!! Best car on the road! My son has been a top rated auto mechanic for 26 years-not American made-and he concurs. Love our cars!

Sale man Mohammed and the Financial Manager Dannie are very friendly and helpful. Thay were willing to help me out any problems I have, even cancel the contract without any fee and minutes. Very plased experiences.

The only thing is not making it perfect. Whenever I turn the engine off, everything is shut down, and to play my music, I have to turn it on to put the engine in suspension.

I purchased my 2019 ES350 certified used from a Lexus dealer - The good: Ride comfort is amazing Quietest vehicle I've ever driven Tons of power Reliability, so far, great The bad: Stereo system is sub-par for a luxury Lexus; not a deal breaker for me, but I understand why others complain Lexus dealership service: Just took it in for first service, oil change, etc., service was bad. My wife left the car, took 2-3 hours even though I made an appointment; they never greeted her or asked to help her in any way. (Seriously, no "thank you" or anything.) I also asked to be called after car was complete, I left 2 voicemails, nothing. Lexus service I've heard people rave about??? I didn't experience it.

Service was completed much quicker than expected. My concerns were noted and one was addressed. The other they did try to recreate but we’re unable to at this visit.

The ES350 Ultra Luxury model is worth the extra cost. Love the beige color, and the caramel color leather interior. The luxury styling and materials are wonderful --leather seats, steering wheel, and shifter; wood trim, extra large touch screen, super sound system. Safety features abound. Love the heads-up display. The seats are super comfortable, appreciate that they are cooled as well as heated--comfort in all seasons. The designers of this car considered every detail. This beauty runs on regular gas, no need to pay extra for premium fuel.

My car was serviced by professionals, and I am completely satisfied with the services that I received. I would recommend that this dealer be highly recommended to potential customers.

I have owned my 2013 ES 350 for 8 years now. I bought it with 60k miles and now has 260k. The only thing I had to replace was a tensioner pulley which I did myself. Other than brakes. tires and drive belt that's the other thing I've done. Same spark plugs n coils since I bought it, change oil every 7500-10k miles and doesn't burn or use any oil. I honestly drive it like I stole it most the time. I commute 65 miles a day and every trip I take is in this car. The only thing I wish is that the seats were a lil more comfortable but I have seat & back cushion to help with that. I will drive this til it or I die. I have 6 other vehicles and this is driven the most.

I bought my 2018 Lexus ES350 "previously owned" in 2021. It had 18K miles on it and was Lexus Certified. It now has 30K miles on it and has been a good car for me. I love this car and would buy it all over again. It is a smooth running car and has been reliable. It is a comfortable car with great looks. The only downside is the "unusual" user interface center console control. This model year did not have a touch screen. I have adapted to the big square button used to manipulate the display screen and it's not so bad. Other than that, no complaints so far. I hope Lexus continues to offer the ES350 in the future. It is a classy, reliable car that I intend on keeping for quite some time.