Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Super Awesome very first Lexus of Watertown experience!!! I worked with the salesperson Tony Viveiros. He was patient, thorough, considerate and easily accessible to all my questions and calls. I highly recommend Tony Viveiros and this dealership for the very best overall support in purchasing a car.
My recent leasing experience with Lexus of Watertown was a great one. Leon Barnes, the product specialist, helped me to get into the right car, and made the transition from my old car to new....just seamless. I am always in a hurry and wanted to get through the process quickly and to get all of my questions and concerns answered. And Leon did this with grace along with such a nice positive attitude. And he found the color I wanted! Always a priority. The finance manager, Alex, was awesome. He clariefied all of my leasing options better than anyone has in the past and I felt very good about my decisions. All in all a very good and positive leasing experience.
oVERALL, THE DEALER PROVIDED ENOUGH INFORMQTION VIQA OUR COMMUNICATION THAT I WENT TO THE DEALERSHIP FOR A TEST DRIVE.
I did not end up purchasing the vehicle due to the carfax report though would ceratinly consider retuning to the dealer due to the pleasurable experience
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listened to me and found exactly what I wanted. I couldn't be happier with the experience and Rene.
Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest.
i dont speak english.so i even dont know i can write 25 words.- -!but i just want say??? ryan ??? this guy so nice. thank you very much!you are very smart!u can speak chinese! omg!haha thank you for my new car!!thank you!
The drop-off and pick-up is highly efficient. The personal service is outstanding. I do suggest however service Representatives the given company cell phones to use during the day. I didn't answer the call coming in regarding the status of my vehicle the first three times it came in because I did not recognize the name on caller ID.
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