was lucky enough to work with Sam Ko on my most re
by Quad W. from Redondo Beach, CA
November 12, 2018
I've dealt with a lot of dealerships and South Bay Lexus is one of the best! I am on my third vehicle from this dealership and every experience has only gotten better. I was lucky enough to work with Sam Ko on my most recent purchase. Not only was he upfront, and honest, but he did everything in his power to make sure I was comfortable throughout the entire process. Buying or leasing a car is a big life change/decision and having someone with you that you can trust every step of the way is truly invaluable. Sam you are the man and I wouldn't be in my GX without you. Thanks for everything!
I just bought my car there yesterday, and I'm in love with my new NX300h! Mr. Sam Ko helped me out, and he was exceptional! He answered all the questions my husband and I had very thoroughly, let me text drive the car, and was patient when I had a hard time deciding on the color (: He broke down all the different payment options, and was very knowledgeable about all the different services they offered. I highly recommend asking for him if you're not a pro at buying new cars like me!
Our experience at this dealership was excellent . Every one was inviting & made sure we felt welcomed & comfortable Jason Thomas was incredibly knowledgeable, professional, attentive ,polite & helpful.
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Thanks so much to Gina Neumeyer, Jason Thomas, and the South Coast Lexus Team for an incredible car buying experience I couldn???t be happier with my 2018 GS 350 F Sport, and would recommend the South Coast Lexus Team to anyone buying a new or used car!
I know my car will be properly serviced when I bring it to Lexus of Westminster. I trust the expertise of the mechanics. Tiffany is always great at keeping me informed on what adjustments are required and considerate of what costs I can afford. I hope to be able to buy a new car next year and because of the care my car recieves here and the freindly staff I definitley want to purchase another Lexus.
It was a low-pressure environment. The salesman, Gary, was friendly and relaxed and he negotiated the terms of my deal transparently. I never felt like he was pushing something on me that I didn't want. Excellent sales experience.
Tiffany provides excellent no pressure customer service. She communicates the problems and solutions very well. I enjoy not having to come back for the same problem like I do at other locations. Go in once and it's all fixed.. just like they promised.
When you buy a Lexus from South County Lexus you can rest assure you will be treated like the day you drive it off the lot the entire time you own the car! Their service department is top notch just like their sales department! This is our second car we bought from SCL and will certainly not be our last because of how well they treat their customers.
GREAT JOB TEAM SOUTH COUNTY LEXUS!!
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