Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
The purchase of my new RX 350 was the easiest and most relaxed of any I've had in the past. Everyone at Lexus of Roseville was friendly and accommodating, explaining all the steps in the process and making me feel comfortable. I was never pressured and was given ample time to make my decision. Scott Silverman was particularly helpful. I brought my previous Lexus to this dealership for service, which was excellent, and will definitely return here for service and future purchases or leases.
Scott took all the time needed to answer our questions and concerns. Found him to be very customer focused and easy to work with. We haven't purchased a new car in many years and Scott made our experience with Lexus of Roseville a positive one.
I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free.
I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it.
While I am a Mercedes Guy. I will keep the new NSX in mind!
At first I was taken aback at the small location. But as I looked around further, I was impressed with the quality and variety of their vehicles. Mo and Nick were approachable, knowledgeable, and accommodating. I’d definitely put them on your A list when shopping for a high quality vehicle.
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
Amazing, patient, kind and intelligent experience!!
by Jesus@23 from DealerRater.com
September 18, 2018
I greatly enjoyed my experience with Lexus of Roseville. Richard spoke to me with kindness and expertise from the get go. I felt confident throughout the entire buying experience and even went out of his own way to obtain the exact specific lexus I wanted. We had some issues during the buying process but Richard and the other salesmen kept apologizing and made it well in the end. I ended up walking out with a Lexus IS 300 F sport!! Loving the car ever since I test drove it! I will definitely be returning to this dealership and recommending it to friends and family!! :)
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