I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
My salesmen Dennis Hunt gave me such awesome service from the time I called the dealership to inquire about a vehicle to the time I walked out the dealership with my purchase. He was very patient, knowledgeable about the vehicles and very informative as to how the process would be handled. I left the dealership very pleased with my purchase and his service. I Would definitely recommend Dennis Hunt of Sheehy Infiniti if your in the market for a car.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
The dealer, Ajay knows just what I want, what I can afford, and makes it so fast, that you just love the whole experience of buying a car from him. I used to get sweaty palms when it came to buying a car. Now it's like Christmas! Daji allowed me to watch the Redskins play while he finalized the paper work, which was accurate, precise and done within minutes. Laleh, went searching for something for me to eat while awaiting for the policy documents. A great team.
Finding the car you like and want to buy is easy today with all the online resources. Finding the IDEAL car salesperson is not that easy unless you stop by or arrange an appointment with IRIS HARLEY at Volvo Cars Silver Spring. We were fortunate to be introduced to her when we went to look at a car we found online at her dealership. With all the bells and whistles on the cars today it is great to find Iris who knows her Volvo cars inside and out. She gave us great insight into what the car was about and knew what she was talking about. When we went to pick up the car she gave us a thorough introduction and overview of each and every bell and whistle. She gave us all the time we needed to feel comfortable when driving away. If you are in the market for a Volvo, which you should be, this is our fourth, get in touch with Iris and make the car buying issue a smooth and believe it or not, enjoyable process. She is a delight. Her Sales Manager Noah Greaney is also an asset to the dealership. Straight forward and easy to work with. You can tell he has a strong background in the automotive industry with a yes, sense of humor too!!
I had my car serviced at Suitland Infiniti on November 27. I appreciated the excellent customer service and updates by my service advisor, Kenji Evasco! I was prepared to rent a car since the repair on my car was not going to be finished until the next day. However, I was delighted when I arrived and found out that a loaner car was available. Thank you Suitland Infiniti for your excellent customer service!
My wife and I had the pleasure of working with Sam to lease our new Lexus SUV. We had visited a couple other dealerships and the service we experienced was poor. When we met Sam we explained what we wanted and the fact we had limited time for the test drive. He got us in a car relatively quickly and off we went. He gave us the run down of all the features while ensuring we got back in time for us to head out. Over the next couple weeks he stayed in touch without being pushy so we know when the time was right Sam was our guy. He even went as far as delivering the car to our home. This is the 8th car I???ve leased/purchased and it was hands down the best customer service experience I???ve had. Kudos to Sam.
Based on my research, Lexus of Silver Spring gives the best price. So I went there to look for the car I want which is the NX. Luckily, Joel was the first person to greet me. He was very helpful and courteous. Plus, I got the car at the price I wanted. Very Happy!
When I 1st walked in the building, I was immediately greeted by Chano King. This guy knew his stuff. I got my a great deal for my trade in and by me into a brand new Rogue. He even showed me how to work the features in my new vehicle. I was very happy with my visit. If Chano is around for another 2 or 3 years, he is the 1st person I would go to for buying another vehicle. Great job Mr. King. Thank you once again Nissan.
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
Great experience, knowledgeable employees, easy with the finance department. Good selection of used cars and trucks. Salesman was great, knows what cars he has and what was available.
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