I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
Bought a new car today and it was the smoothest experience I've ever had doing so. Jake was in communication with me from the time the car was on the truck on its way to the dealership, notified me when it arrived, and was patient with us throughout our test driving the car for over an hour. Then he took care of all the financing while I was at work so all I had to do was show up and sign. If they have the car you want (or can get the car you want), I wouldn't hesitate to give them a chance.
Highly recommend for a long distance purchase. Was the easiest and quicker purchase I have ever had, lots of deals and inventory to choose from. Carson and Matt were very helpful and excellent customer service. The team goes the extra mile to making sure you are completely satisfied with your purchase.
Chris is my maintenance representative at Lindon of Lexus, and I have nothing but praise for him. He is a World Class maintenance representative for Lexus of Lindon, and the reason I get my car taken care of at that location. He has earned my total TRUST! On a scale of 1 to 10...he is a 20!
Jason was courteous and funny , he got me set up quick with a loaner car and told me it’ll be a couple of hours for the recall repair , he gave a call when it was ready , and overall had a really good experience at the dealership
Our sales experience was simply amazing. Tyler was our salesman, was not pushy and simply patient. He was very pleasant to work with and so was the finance guy. Our shopping experience was awesome!!!!! Thank you Lexus of London, you will have repeat business from us. Couldn't have made buying easier!!!!
I was pleasantly surprised at the professionalism and efficiency I experienced when purchasing my new Lexus. It is too bad they are located a good distance from my residence but notwithstanding the distance, everything was handled promptly and efficiently.
It all went bad till I got ahold of the right people, and they made the deal right, thank you Kevin and Troy and Mark
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