Great customer service. Mr Moreno attended to our needs and addressed all questions we had regarding the car. After the sale, Mr. Moreno followed up with us to ensure we were satisfied with our purchase.
I bought a pre owned a vehicle from this dealer. The employees were very friendly and attentive and I was able to get my vehicle the same day. Jeff answered any questions I had and made sure the purchase went smoothly. The car is in great shape and is still running well. However, there were some issues I ran into. First and foremost, a big issue I had was communication. Sure everything before the purchase they answered my every need but afterwards it was very difficult to get a hold of someone. My windshield needed to be replaced but every time I would call either the person in charge wasn't available or they needed to transfer me to someone else. Finally got it replaced but there is a small scratch on it which the person said they'd reach out to me to get it replaced again. Have yet to hear from them. Same thing with the financial manager of my purchase. Gave me her personal number but when i reached out to her, no response. I have yet to get a response from her. Overall, my experience was good. Their customer service is really good and it wasn't a tedious process to get my vehicle. One thing I would recommend is to check everything under the hood and ask if you're not familiar. My car was given to me with very little coolant and it started overheating. It was a simple solution but at no point was I told that the car needed to have coolant added. This, in my opinion, is something the dealer should've taken care of prior to the sale. Work on your communication with customers post car purchase and you can definitely be a great dealership. Nonetheless, the car was amazing and the price was very fair.
I had a good experience getting my vehicle serviced. The staff was friendly and very courteous and since my service was longer than a couple of hours and i had an appointment they offered a loaner vehicle which was greatly appreciated.
The inventory was a lot more than I expected and I was very satisfied with their knowledge. Unfortunately I wasn't able to purchase for personal reasons but i would recommend buying from here ten times out of ten!
Great service !! Mr. Eddy Ledesma is a tremendous sales consultant. This is the 3rd vehicle I have bought from Toyota of Pharr and will keep coming back when needing a new vehicle. Mr. Ledesma is very informative about the Toyotas and does a great job in making you feel at ease. He made sure of what I was looking for and showed me several new Tundras with the options I was interested in. I never felt the hassle and pressure that many salesmen have when buying a new vehicle. I recommend Toyota of Pharr to anyone interested in buying a new Toyota, and recommend Eddy as a salesman, he is very knowledgeable and will you make feel comfortable.
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