When finding a used car, it was very hard to, because many dealers lie about the accidents and it's problems. But I am so happy I picked this dealership. Tome was the associate that helped me and he provided the best customer service. He dedicated himself to finding me my ideal car and he found me an A4 2006, loaded. I'm so unbelievably happy when I drive the car, knowing that I was in good hands. The car seems like it's brand new and when I drive, I feel like im literally flying. I have found nothing wrong with the car and he successfully achieved being determined to find me a great car, with few mileage, and at such a great price. If you like a little outside of Fredericksburg, I still think it is worth the drive to find your ideal car. Highly Recommended.
The selection of used vehicles at Alpha Motorsports is top notch. I recently purchased my 2014 Lexus IS350 at a very nice price and was given a fair and generous price for my trade-in by manager Shak. Jason my sales person and Shawn my finance advisor, were both very helpful in this car buying process and the deal was completed in a couple hours...thanks guys, looking forward to doing any future business with Alpha Motorsports.
Everyone was awesome. The service was excellent from start to finish. Shawn was outstanding in helping us to purchase our vehicle. Alpha Motors will always have our business. Thank you guys, everything was great 👍😊
WOW Pure Car Buying is different kinda dealer. This was a great experience. I was looking for a Honda Odyssey because me and my wife saw how good the reviews are on the Odyssey's so we saw Pure Car Buying and they have the really great prices on there vehicle's. We are Truly happy with the service and our new van. Thank you guys!!!.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
My truck was repaired on time as promised, and the work was done right. My service advisor Joshua was great. He let me know what the problem was, how much the recommended repairs would cost, and when it would be completed.
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