No Stress, Pleasant Experience
November 29, 2018
I researched cars on and off for over a year and test drove four before keying in on a pre-owned BMW X1 at BMW of Crystal Lake. After the first test drive I was excited, so we took the SUV for an extended drive during some awful Northern Illinois winter weather. My mind was made up, this was the car I'd been looking for. We worked with Bob Miller. During the entire process from test drive to negotiations to paperwork, he was mellow, professional, pleasant and treated both my husband and me with respect. We had been to the dealership months earlier to look at a car that ultimately wasn't right for me. This was our second visit. Both times, everyone we talked to (Leah, Derek, Michelle, Bob) were helpful, informative, NOT pushy and the kind of people that made us want to do business with them.