Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Great service. No hagglung, no hassle. I told them which car I had seen online and was interested in. They verified it had the features I requested and let me test drive it. No upselling or switching. Just attentive service.
We very impressed with the detailed knowledge of the Mazda CX-5 Grnd Touring vehicle by Thomas Belliveau. He was not forceful or aggressive as many sales dealership sales representatives are. He took his time and ensured we were comfortable with his overviews he demonstrated patience and walked through the process of leasing a vehicle. We felt his customer service and our experience was outstanding. Ricardo Dordete whom did the lease paperwork was. very personable and patient with our questions.
My daughter purchased two cars from Mastria Mazda and is very happy with their service so I decided to go with a Mazda. I have always been indecisive and a perfectionist so I was happy to have Alex walk me through the purchase. He has an understanding and patience that seems never ending. If Alex was not there when I stopped by, his associates stepped right in to accommodate. Previously, I owned a business and in my opinion, this is a first-class operation. Alex and the others are very knowledgeable and customer service is their first priority. Even after the sale, they continue to be concerned and still very helpful. Now I understand why my daughter and her husband are repeat customers. I’m sure I will be as well.
I brought my car to Mastria Mazda for the KBB Instant Cash Offer. They walked me through the whole process and were very honest. Even though I was not there to purchase a car, they treated me like a customer. I highly recommend Mastria to anyone who is looking to buy a car.
After an unpleasant interaction at another dealership I luckily found Mastria. From the very start Dereck was really helpful and transparent. He helped me find a car with everything I was looking for at a great price. I am referring all my friends here and will absolutely buy my next car from Dereck.
After quite a number of car dealers visited, we found a car on the Mazda website for Mastria in Raynham, which is about 45 minutes from our town. We made the drive and worked with Dereck, who could not have been easier to work with or more informative. We took the car for a drive and loved it, and Dereck guided us through the whole purchasing procedure. Car buying is stressful and occasionally painful, but Dereck made it an easy process. His follow-up after buying was great, too, and showed that he cares about his customers!
It was a pleasure working with Deb Miller. She's the poster child for excellent customer service. She was genuinely friendly, informative, and professional. Probably would not have purchased the Nissan Rogue without her guidance, Thanks Deb, Tom R
I bought a slightly used Honda HRV and I love it. Ara was nice to me the whole time and very helpful even though he was a newer employee. The managers and service department were very helpful as well and Alex the delivery guy was super friendly and helpful too. Ask for Ara next time you???re here!!!
We recently purchased a vehicle at Herb Chambers Seekonk for the first time. It was a great experience at this nice looking dealership. The staff were friendly. Bruce Reis, our sales consultant, was very courteous, knowledgeable and thorough. He answered every one of our questions in detail and made the purchase smooth and easy. He followed up after the purchase to make sure that everything was satisfactory on our side. We truly enjoyed the customer service from Bruce. Our service coordinator Kevin was also very friendly and patiently helped us set up all the features of our car.
Finally a smooth & painless Auto buying experience!!
by Kdrumond76 from DealerRater.com
December 4, 2018
I cannot thank Ryan & this dealership enough for making this purchase as easy & seamless as possible. So far from start to finish this has been a great experience. Ryan is very easily assessible, knowledgeable and friendly. He gets back to you immediately and even has checked up multiple times with me post purchase to make sure I knew how to work the car???s features & if I was happy. Even when I was unable to locate my title it was not a problem, i was out of there in record time. I would with out a doubt purchase another vehicle with Herb Chambers after especially after the horrific experience I had with Balise Honda on the last purchase. I still cannot believe how fast I was in & out of there, even though this dealership was extremely busy , this is how a car purchase should be!
Angela Gallagher is the best car salesperson that I have ever met. She was kind, knowledgeable, friendly, and very, very efficient. I would never deal with anyone else but her. I even spoke to her sales manager about how fantastic she is. And I am a very hard to impress person, but Angela impressed me. All of the staff at Herb Chambers Honda in Seekonk was great, but Angela outdid everyone. Thank you so much Angela.
Thanks to all of you for your help and friendliness. Your help was very much appreciated. Great customer service for myself and my family. I will recommend to others.
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