by ODanielFordCustomerForLife from DealerRater.com
December 4, 2018
My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren???t looking forward to it - we were overwhelmed and a bit stressed... and the timing for our family budget was rough. We had heard great things about the New Haven O???Daniel Ford, so we decided to at least try to talk to someone. My sister recommended Mike Pocci, and she was 100% accurate. Mike was genuine, kind, and very knowledgeable. He did not try to get us in a more expensive car. He stayed in our budget. He kept in contact with us through text and calls the next free days before we officially signed. We also worked with Ryan Keebler and Mike Everton, and we couldn???t have been more impressed. Everyone was upfront and honest. They all communicated with us throughout the process. This team made this potentially stressful situation easy and even enjoyable! We will 100% return to Mike, Ryan, & Mike when we need a vehicle again, and we will refer them to ANYONE! Thanks, O???Daniel Ford! PS. And they have a GREAT selection ??? we LOVE our new minivan!!!
I stopped in to JUST look but when Brian took such good care of all of my needs and made the car buying experience so easy, I ended up leaving with a new car. Brian along with his team met every need that I threw at them. From no down payment ment, the payment I could afford and the type of vehicle that I needed. Preferred is A1 with me. Plus the have an awesome referral program. CASH!! I am beyond a satisfied customer. Thank you Brian, your the best!!!!
This is the 2nd car I've purchased from Russ. He makes the car buying experience as quick and easy as possible. Nick in finance did a great job finding a lender that offered a lower rate than my previous lender! Will definitely work with these guys again.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Frankly... we don???t like shopping for new cars because of pushy sales and cost negotiations. This time was much different!! We greatly appreciated Matt not pressuring and overwhelming us with sales tactics to make a sale. No price haggling as we believe they gave us bottom-line cost based on our research prior to shopping. We love our new Mazda CX-9 and will suggest that friends visit Matt Tillapaugh when car shopping!! Thanks, Matt
I hate car shopping. This was the year I had to take the plunge. I found the perfect car and working with Matt at O'Daniel Automart made the process painless. A Fort Wayne's round- about forced a second opportunity. Again Matt helped me find a lovely replacement quickly but when I realized the car was just not me he came through third time and I am very happy with my car and my experiences with Matt and O'Daniel Auto Mart. I would call on them again but hope it will be a while down the road.
Wasn't looking forward to car shopping on my budget, but the team at O'Daniel helped me find exactly what I needed! Everything was explained very well. They were patient with my questions and I never felt pressured into buying, which seems rare for most car places. Overall great experience!
I hate car shopping. This was the year I had to take the plunge. I found the perfect car and working with Eric at O'Daniel Automart made the process painless. A Fort Wayne's round- about forced a second opportunity. Again Eric helped me find a lovely replacement quickly but when I realized the car was just not me he came through third time and I am very happy with my car and my experiences with Eric and O'Daniel Auto Mart. I would call on them again but hope it will be a while down the road.
Another outstanding customer experience with Sam!!!
by hayessd from DealerRater.com
November 26, 2018
I'm like most car buying people...cautious. So when I bought my first Mazda with Sam Moun, I realized I've found an honest salesperson. It's the reason I just purchased my fourth car from him. I haven't used the same salesperson twice until Sam. You'll experience a genuinely helpful and friendly person that does not apply pressure. Sam goes out of his way to provide superb customer service. Plus, if you enjoy driving, you will be making a wise choice with Mazda. Just check out the reviews on the Mazda 3. Have fun!
I spoke with Dakota after calling to get a car. He was immediately friendly and helpful. He went above and beyond to make my visit as stress free as possible! I do not feel like they took advantage of me and the sale price was fair for the new vehicle I purchased. The lady at the reception desk was very nice and she kept my 3 year old busy so I could focus on my paperwork. I would recommend anyone looking for a new car to call Dakota!
Just bought a used Ford F-250. Very, very smooth transition. I’m not used to this kind ohhf car dealership. They don’t push you into your decision and I appreciate that! 2/12 hour drive from Lafayette Indiana well worth it! I’ll definitely be doing Business with them again for my next vehicle purchase! Thanks so much Corey & Ryan!
I bought a used 2010 Dodge Challenger SRT8 from them. I flew down from Milwaukee, WI and they picked me up from the airport. When I arrived I looked over the car and it was better than the pictures. Well detailed. I then drove the car back to Milwaukee 4.5 hrs and it ran and shifted very smooth, even through Chicago rush hr downtown. Only problem I had was a burned out blinker bulb. Jeff was a nice guy and answered all my questions that day and the week before, sending me info and pictures. Very good experience. Shane
Justin fits the role of an automobile advisor, not what we typically think of when we think car salesman. He is a straight shooter and open and honest hroughout the whole car buying process. We never felt pressured, we felt supported through our decision. He spent hours with us explaining the leasing versus buying and never once did we feel rushed or an inconvenience. Then after we purschssed the car he took a great deal of time going through all the features of the Jeep. He also assured us that he wasn???t just our advisor through this purchase, but also throughout the entire time we have the vehicle until our purchase. We???ve owned the car for 5 days and we know for sure we our Jeep owners and customers of Justin???s for life.
Alex Yarian was extremely professional, courteous, and informative about my repair. He had checked all applicable warranties for the make and model of my car PRIOR to fixing it. Couldn't ask for more!
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