Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
Mercedes of Scottsdale came as a referral from a friend. Sales person, Bojan Savic was recommended and I really hoped that car buying can be at least "not mind damaging" as it was in the past. In short; test drive, choice of the car, negotiations were easy as a breeze.
I still can't believe can it really be this easy, or I just had bad experiences in the past.
Bojan and entire staff at Mercedes of Scottsdale is highly recommended. I would even recommend buying a Mercedes Benz just for this reason.
Working with Jonathan Musil at MB of Scottsdale has been a great experience. I never purchased a vehicle out of state sight unseen, specifically a used/certified vehicle and Jonathan went above and beyond to assure me of the condition of the car, the entire purchase process, and the delivery process. Even after I received the car and voiced a few concerns, not once did I get push back. Only amazing customer service to ensure my purchase was 100% perfect. I thank Jonathan and his team for the awesome experience and of course the awesome car! I will be returning for business in the future. =)
Had a very pleasant transaction with Jon Musil at MB Scottsdale. Jon was very helpful during my purchase, and even took the time to have the car available for a pre purchase inspection at an off site shop. Buy with confidence with Jon, as you will find him to be a straight shooter, knowledgeable and trustworthy.
I had been searching for a while for a specific vehicle for my 18 year old (Kia Soul). We found one at a very unexpected dealership, Mercedes Benz of Chandler. Ed Riddle contacted me immediately and upon visiting the lot to check the vehicle, Ed was very helpful and made the decision to buy from him very easy. No pressure, were treated as if we were buying a Benz and not a Kia. Great experience.
MJ and Leo Gonzalez are the two you definitely looking for on your next new or used car. You will not be disappointed, they both have great knowledge and excellent customer service. The dealer by itself and all the staff will make you feel like home. Mercedes of Chandler are the dealer you can trust, specially Gavin the manager there will help you to make your dream car come true. Thank you all for the help, love my car and the great experience with you.
MJ has a deep understanding of cars in general and Mercedes Benz in particular. My husband's father was a mechanic and my family had an agricultural business that maintained its own vehicles and tractors; so our questions were pretty detailed. MJ was able to intelligently answer all of our concerns. (She mentioned growing up in her family's automotive business). Since we were trading in a 2010 E 350, we appreciated MJ's ability to detail the upgrades we were looking at in the 2016 GLE 350 we ended up purchasing. The actual negotiating and purchasing portion of our day was remarkably smooth and pain free - especially compared to some vehicles (BMW) we've purchased in the past. We noticed the little things as well - like offering drinks and seeing to our comfort, AND giving us time to discuss things privately.
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 24, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
Drove into Phoenix from Oxnard. Had car trouble and had no time to waste. Your dealership was awesome. I have never received service as fast as your team provided. A guy named Jay lead the efforts. I got home just in time for my sisters wedding. Thank you for your great service.
My car is my life. I make my living traveling to all parts of Arizona. I can not afford any down time for vehicle problems. I recently visited your dealership and I was treated with excellent service. A service rep named Jay took care of me. I was in and out and back on the road. Efficiency in service is important to me and have found it difficult to find great service in the past. Great job guys! PS I enjoyed the snacks, I had not eaten all day
I'm always impressed when I take my car to this dealership for service. I was recently greeted by a friendly young man named Jay who got the car in and set me up with the service adviser Adrian. I got the B service package and was very pleased with the service. My car is always delivered to me washed and cleaned inside and out and looks great. I can think of many instances where I've been disappointed with customer service at stores and restaurants, it's refreshing that some places like this Mercedes dealer still know how to treat a customer.
Jeff Lane is a very reputable person. He went out of his way to not only get me the car I wanted through a dealer swap but gave me an outstanding deal on the car. He was direct, honest and did exactly what he said he would do. There were no surprises. We communicated for weeks back and forth to get the deal done and he found ways to save me money that I had not thought of. In addition he allowed me to keep my other Mercedes on his lot as a curtesy to me, until the new owner could pick it up. Then about a week after the sale he sent a gentleman, Chris, to my home to make sure I understood all the intricacies of the vehicle. Besides Jeff, Todd Davidson in financing was also very straight forward, no surprises and very hospitable. Other people I met at the dealership, though I don't know their names, were equally polite and eager to help me. I will go out of my way to do business with this dealership. Outstanding service. I HIGHLY recommend.
I worked with Arnold, he was incredible from start to finish. He met me at the dealership before sales even opened (6:30am) to tailor to my needs. He was upfront, honest and overall genuine the entire experience. Tara in finance also did a great job.
Sent a request for information on a vehicle and Milton G. got back to me right away. I went in and spoke with him and he handled everything with ease. It was the most hassle free car buying experience I have ever had and my wife loves her Mercedes. Thank you to everyone involved for helping make my wife's dream a reality!
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