I’d gone in to drive a used Audi A7. I was working with Brett S. He was exceptionally knowledgeable about high end automobiles. I was truly impressed also that as I came in unannounced he had remembered my name from an email previously sent. Great customer service.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Fantastic!!! My wife and I could not be happier with our new CLS 450 purchase and the quality of the overall experience with Mercedes Benz of Littleton! The salesman we worked with, Ken Evans, was particularly outstanding throughout the entire process. From his immediate response to our online inquiry, the quick and convenient test drive set up, the depth of knowledge about the vehicle and ability to answer our questions, through the purchase and pick up process, everything was perfect. A true no pressure experience, we will definitely be back. I would not hesitate to recommend Ken and the MB of Littleton team to anyone. Thank you! Ben and Sarah S.
Have been a happy customer for nine years. It is very rare these days to get consistently excellent service anywhere and MB Littleton is that rare case. Courteous and professional staff. A nice facility. Easy to schedule appointments online and excellent communication throughout the entire process. I also have an Audi and it is a nightmare to schedule a service appt there, just up the road from the MB Littleton dealership. Keep up the good work, MB Littleton!
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