I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership. Thought i'd have it that evening but did not. Called and said I needed it by 10 am next morning and was disappointed I couldn't even find out what was really wrong with car. Sam assured me that I would have it by the morning. It was ready and clean when I picked it up and Sam did an amazing job of giving me exceptional service. It was battery and a few other things.
Fantastic customer service. Very communicative and flexible.
by Mb405 from DealerRater.com
December 6, 2018
Junior at Napelton is the absolute best representative for the dealership as well as Mercedes. I have purchased 8 different Mercedes from various dealers; I have found the only dealer I will use going forward.
Vince fiore the Sales Consultant was professional and not pushy at all. He will answer all your questions. If you want a great experience? Speak to him and he will make sure that you go home with your dream car! like i did. If you want friendly and professional customer service? Vince Fiore is that man you want to do business with. We have bought for Volvo's here in the past.
I went in desiring to purchase my first car current year new. However my expectations exceeded my credit. Lol not worry because Vince Fiore and everyone at Napleton in Schererville were so helpful. They worked virgorously with the banks to find me an awesome car that didn???t require a co signer!!! Also Vince made it his business to encourage me on how to build my credit during the process. I felt at home. When we finally were approved for a vehicle 2 days later Vince came and picked me up from my home and brought me to the dealership! Best service from the best sales consultant HANDSDOWN!!! Thanks Vince and my new Napleton family!
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!
They are very friendly but I don???t give 5 star because it takes time to wait a while. Almost 2 hr for oil change and rotate tiles. I made reservation to do so. If they can do a bit faster, that would be great!
Great overall experience. Quick response to initial inquiry and very responsive throughout the process. Sales consultant Justin Anderson was very professional, informative, knowledgeable, and accommodating. It was a very pleasant car buying experience.
Highly recommend this place.
My experience with Land Rover at Hinsdale was exceptional. I appreciate the professionalism of the team specifically Brendan Heston who walked me through the sale. Was very impressed and would buy another vehicle there.
Best car dealer experience I have ever had. everybody at the dealer was very pleasant and treated us like kings. all I bought was a used jaguar from them. I would highly recommend this dealership.
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