The best car buying experience I've had so far. Did not feel like they were pushing me to buy a car. My sales rep Gary H was very serviceable, approachable and friendly. Gave me all the info I needed and gave me all my options. Was in and out of the dealer very quick upon making the decision to purchase the vehicle. And everyone was incredibly attentive and friendly! Definitely a great buying experience.
I stopped in to get acquainted and start to research purchasing a certified pre-owed Mercedes, thinking I’d do/so in 4 or 5 months. My salesman, Riccardo Albano was outstanding - his product knowledge was superior! Long story short, he found me exactly the car I wanted at the price I wanted on my first visit. My follow up experience picking up my car was also a breeze - thank you Mike and Paul. I would recommend Riccardo and this dealership without hesitation!
Had an outstanding experience purchasing a used vehicle form this dealership. Laura and Jim were friendly and knowledgeable, didn’t try to push me to a specific vehicle, just showed me the cars I was interested in. As soon as I chose a vehicle, every detail was taken care of. I didn’t have to lift a finger. They had no problem financing through my bank, worked around my schedule, just a painless buying experience.
Saleswoman, Laura Chapdelaine, is incredible. It was a pleasure to work with her. She is knowledgeable about every automotive and financing detail; upbeat, patient and respectful. I was nervous about shopping for a car, but Laura made me comfortable and answered all my questions.
Needed to get my car checked as engine light was on. Snowy morning arrived early and service team was there with smiles and good morning greetings.
Explained situation, checked Warranty, processed paperwork in limited time. Car pulled right in to get serviced.
Service agent was Scott S., was very informative and explained what the process is with car and showed me around the facility and showed where the waiting area was. I must say the coffee was awesome...need to find out what kind of coffee it was.
Every person who walked by area greeted me and asked if I am ok. Was very nice!
I met so many wonderful people sorry to forget all your names.
After time I was told what needs to be done and the time it will take. They responded with a loan car so I can get something to eat and take care of some personal business.
They communicate via text or email which I thought was great. Also creates a customer relationship with Service agent! Thanks Scott!
Great job all around.
Brand Focused and Served. This is why they are Mercedes Benz.
As far as questions regarding car...If they don’t know they will find someone who does know. This is a huge key to success in any business, as not only are you getting the customer the answer but the employee that didn’t know...does now. ¿
Smiles really help set the comfort zone being in a good place.
Car details were explained.
Provided contact info!
Got myself a cool hat and was on my way!
Said see you soon...but not too soon...I hope they understood...lol ¿
Rolf J Weithofer
PS let me know if you will be showing German World Cup Games
Outstanding customer service, beautiful new facility equit with a great staff. The entire expierence from working with sales personnel to getting maintenance scheduled was fantastic. I highly recommend Springfield Mercedes for any future maintenance or purchases.
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