Being in the hospitality business myself, I am driven by a level of service that creates both a memory and experience. Mercedes Benz of Huntington did not disappoint. Anthony Mastroianna was the sales associate that assisted me from start to finish. His approach was warm and welcoming and at no time during the process did I feel pressured.
I know my customer service rep a little too well...
by lilabean from DealerRater.com
December 1, 2018
The service at Mercedes-Benz of Huntington is wonderful. Unfortunately, I'm there too often. My 350E gets a flat or blowout frequently - a pot hole or change in weather can trigger. On Thanksgiving Day we got TWO flat tires at once, a trick to handle with only one spare. Tom Palermo handled our service needs quickly and efficiently and made it clear that I am not alone. As often as I get my flats, he assured me that other car owners get theirs far more frequently than me.
My dealership if choice for Mercedes Benz. Eric Grobert sets and surpasses the bar for service, professionalism and commitment to customer retention. He tries to secure an appt for you asap. Usually very happy with actual service, as I was this time; or so I thought. I was told it was a software issue and an oil change. $500+. As I write this review, car failed to go into gear & it is sitting at aamco for an intelligence module within the transmission, a rebuilt transmission. Estimated cost $5300! I'm not sure what MBHuntington missed, but in addition to $5300, lots of lost time & inconvenience for me.
Anthony was a terrific salesman who assisted with our sale. He was very helpful in all aspects of our sale, from purchasing to pick up. Would gladly refer any friends to this dealership and salesman. The staff are courteous and helpful. Anthony even gave us a follow up call to make sure all was well. 👍🏻
As usual, I'm greeted promptly by staff, in a clean and professional atmosphere. I'm then escorted to my Service Representative to address my car. And depending on the time required, I may get a loaner car or I may wait in a clean, inviting and comfortable waiting area.
My car needed its second service and there was a noise in the dash, too. I had it in once before but it was still there. Someone was supposed to ride with me this time to hear it. Usually Klint is my service advisor but after calling twice and being told that they would email him to call me, he never did. That is not like him. After waiting a week, I texted Brian Haney, my salesman to see if he could help me reach Klint. Instead, he asked how he could help. This is typical Brian. He set up my appointment, reserved a car for me and told me to see Marie. She was terrific. George, the service foreman, went for a ride with me. We heard the noise. Car was fixed that day. I still am curious about why I never heard from Klint but Brian made sure everything was done so all went well. He is terrific. I am very happy with the dealership because of the people I deal with, especially Brian Haney. I would suggest that I should be able to reach Klint or whoever is the service advisor directly without going through a third party. It would be much smoother. Thanks for asking.
I've been buying luxury cars fro the last 12 years , this has been my 3rd Mercedes Benz This is my first time using Mercedes Benz of Huntington and I must say that it was my best experience at any dealership thus far. Evan Retskin was my sales associate and I was very impressed with his his knowledge of the the product line and more importantly his willingness to find me the vehicle that I desired. He took his time with me through out the entire process and when I picked up the car was when he really came through for me because the upgraded technology was a bit much for me to grasp at first. Evan made sure that I did not leave the dealership until I was comfortable and even programmed my GPS and called me to make sure that I made it to the DMV and home on a snowy day. I will use Evan for any future Mercedes purchases and would feel more than comfortable recommended him to my friends and family!
Jeff Gustaw (Management) and Eric Grobert (Service) displayed exceptional interpersonal communication skills and professionalism. I brought my car to the Mercedes-Benz of Huntington for routine service. At that time I was informed that the car needed additional work. These gentleman took charge of all the details. I was able to use a loaner car and did not have to interrupt my busy schedule. When I picked up the car I was relieved to know that all went well.
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
Couldn’t have been any easier and more professional. Nick was extremely accommodating. Knowledgeable and guided me through the process and got me in the exact vehicle I was looking for. Would recommend anyone looking for a Mercedes to go see Nick Malena.
Very professional courteous and attentive service from our salesman along with excellent showroom experience and first class treatment from everyone. I would recommend this dealership to anyone and it matches the expectations you would have with a name like Mercedes.
Rick provided a package of information about the SLK350 I was interested in purchasing in less then 24 hours after my initial contact. Subsequent email and phone conversations made me feel comfortable that the car and paperwork would be ready when I was able to get to the Dealership on a Sunday. This was very important to me since I was coming from Montclair NJ, a distance I did not want to travel again if there were any issues. Rick also handled a somewhat minor problem with the Service Dept car prep to my satisfaction.
I’ve never had a more enjoyable experience purchasing a vehicle. Everyone was so helpful and beyond professional.
Jeff Marshall went above and beyond. He answered every question asked and I was able to get into a beautiful new vehicle with ease. The general manager William(Bill) Riedel was a true gentleman constantly checking to make sure I was being accommodated and happy with my future Purchase.
Overall, I cannot say enough about this dealership.
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
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